Staybridge Suites Kalamazoo by IHG

Lovely staff, very helpful, great location and nice property

Arrived at 4 pm for our 3 pm check-in time. Was told by desk attendant that cleaning staff was behind and our room would be ready in 30-45 minutes. Waited 2 1/2 hours in lobby for room! Not acceptable at all. Given no discount or compensation for this inconvenience. We had made reservation in advance too! Unbelievable.

This was a great hotel to stay at!

Breakfast was great. Room was clean when we arrived. Spacious and long lasting hot water.

Everything except the ac wouldn't let you turn it up or down. The ac controls didn't work but the ac did come on.

Always consistently great service & beautiful room

Nice, clean room. Great breakfast. Kind, attentive staff

The 1 bedroom suite offered a full kitchen and living room with a separate bedroom (2 queens) and bathroom. The room was quiet and comfortable and was located very near to Western Michigan University. It was in a busy part of town surrounded by stores and restaurants so lots of options for meals or shopping (tho most require driving). It did included the standard hot/cold breakfast buffet and also had a courtyard area with outdoor seating. The front desk staff was always friendly and helpful. The room upon entry always had a stale smell though we became accustomed to it after a few minutes. A candle or some air freshener would have come in handy.

everything was wonderful.

We really enjoyed the breakfasts. We had a variety every day. Coffee was great too.

Had a show to go to at Miller Auditorium. Very close and convenient. Zeus was awesome and very helpful. Room was clean and comfy. Breakfast was fantastic. Would definitely stay here again when back through!

The first morning the breakfast was great. The second morning the breakfast was terrible. No bowls, plates, coffee was empty, no sausage, no milk, it was just totally different experience one day to the next. The pool water was very cold. Room was ok. Nothing special. It was clean.

The room was terrible. There were stains on EVERYTHING. There was a huge blue stain on the carpet that had clearly made it to the bed lining. The kitchenette did not contain all of the requirements someone actually using the kitchen would require and the spatula that was provided had clear food remnants. The TV situation felt like going back to 2005 and the controller looked like it had never been cleaned - caked with crust from former guests. The food in the morning was a joke. Eggs that weren’t really eggs. The only edible thing was the cottage cheese. I am someone who uses the gym. This location clearly shows a treadmill in the photos. The treadmill had a sign on it that it was inoperable. Fine, I get things break but it doesn’t take a week to get a repair person out to fix. The real issue was the sign on the treadmill had been retaped onto the treadmill for months. There was clearly no effort in actually fixing the broken equipment. The hand sanitizer in the workout room expired in 2022! Do yourself a favor and do not stay here.

Zeus and the other desk staff. Go to any lengths to help guests. N/a

Close to all the amenities I needed

Gentleman that checked us on was very nice and outgoing. Room was comfortable and quiet. The courtyard in the back was a nice amenity as it was a warm spring evening out and we were able to have pizza and a beer out there while letting our new puppy explore the great outdoors.

It was a great place to stay with kids for an out of town competition.

The front-desk staff were very friendly. One of the staff, Zeus, was especially nice and welcoming. He even gave us a free room upgrade, which was very nice! The breakfast was very good and had a lot of options. I liked the yogurt bar and scones...something which I haven't seen in a lot of breakfast buffets. I wish they would have had a microwave; however, to warm up the scones since they were cold. The only reason I gave 4-stars, and not 5, is because I think the room could have been cleaner. The carpet in our room had a smell; as well as the comforters/sheets in one of the bedrooms had a smell like it wasn't dried properly. Other than that, we had a nice stay.

Perfect for a nice clean stay at a great value