Holiday Inn Express Kansas City - at the Legends by IHG

Cleanliness and location The breakfast was awful. Food was cold and not fully cooked

Good for a family. I will book again

Pool was closed. didn't like that much. Otherwise it was good.

The staff was uninformed and understaffed and did not have any information on the only elevator being taken out of service. The front desk gave us 3rd floor rooms for 3 nights and did not tell us elevator was out of service. Carrying all of our luggage up 3 floors after traveling hours was not pleasant.

Very good

Facility could use some attention. Our room was not clean.

Exceptional

Room was clean and comfortable. Breakfast was a decent selection of normal breakfast staples. Staff was friendly and attentive. A list of the TV channels would be nice. And maybe a quiet time curfew. There were kids running up and down the halls til at least midnight. Not the hotels fault at all, which I understand.

Location and clean rooms plus staff was super friendly and accommodating. People in lobby were loud.

Ok

Exceptional

Very clean, friendly staffs, and the breakfast buffet was delicious

Very good

It’s a great location. Close to the outlet mall and several other things.

Breakfast was good problem was I paid $117 first night then wanted to stay another night and you wanted $220 for same room that is ripping people off

Comfort My surcharge has not been refunded to my knowledge

Nothing at this time.

It was so clean, new and one of the best place in have stayed at. Very updated and modern looking. Nothing at this time.

My surcharge has not been refunded to my knowledge

The breakfast was wonderful. There was a variety of food choices, and updated useful equipment to prepare your food like making pancakes. The location was excellent, wal.mart was close by and many restaurants. We enjoyed the swimming pool and the hot tub. I had no dislikes!