Tru By Hilton Atlanta NW Kennesaw

The front desk clerk was pleasant when we first checked in. Later, we went to the lobby to get the pool table balls. Having things to do at the hotel was actually one of the reasons I chose this property—I try to make these trips a little more enjoyable for my daughter before her appointments. We stood at the desk waiting for over 15 minutes while the clerk was dealing with another guest, who appeared to be a military veteran, regarding paperwork for a tax exemption. I understand that hotel policies and proper documentation have to be followed, but the way the conversation was handled came across as unnecessarily rude and dismissive. When he finally got to us, he told us, “Oh, sorry, it closes in 10 minutes.” I explained that was fine and that we would make sure we were finished on time. While we played, he continued looking at his watch, which made us feel as though we were an inconvenience—even though we had just spent more than 15 minutes waiting at the desk. We played quietly, cleaned everything up, and returned the equipment right at 10:00. Had we been a group of loud kids causing problems, I could understand the concern. We weren't. We simply wanted

Overall, I'd recommend staying here. Very helpful and friendly staff.

Everything was great....................

Great place to stay. Staff are very friendly. Will stay here again!

The cleanliness, and the friendliness N/A

It’s a excellent place if you’re ever in Kennesaw or Marietta area

Very good

The property is very clean and all of the employees are very nice and welcoming. I loved everything

Nice place. Been there. 3 times and hasn’t disappointed me yet. Plenty of places to eat and conveniently located.

What made the situation even more frustrating was that, after I explained exactly what happened, the manager acknowledged there had been a miscommunication on their end. Yet instead of addressing that issue, they kept redirecting the conversation to the third-party reservation, even though it had nothing to do with the mistake that caused the problem. In the end, it felt like the staff was more concerned with avoiding responsibility than resolving the problem. We lost $250 because of an error that should never have happened, and no one was willing to make it right. Never staying here again, and in any other Hilton if I can!

Exceptional

Plenty of parking spaces

Overall all was good, but i would suggest to have more egg options for breakfast, like boiled eggs or to make eggs sunny side up, instead if just scrambled. Thank you!

The lobby is huge, with

Overall, Tru by Hilton was a nice, clean hotel. Very minimal, but nice for a quick weekend trip. The pool was nice & clean as well

Front desk staff is of no help for any issues. I will never be booking my employees here again.

Seemed newer And the amenities in the lobby Pay to park

Superb

Clean hotel with friendly staff. The breakfast was selective and tasty

Only the Parking option if that can improvise would definitely be a value add