Best Western Sunday House Inn

It was conveniently located near the highway. The pool area looked nice and clean. The guy at the counter was amazing and super helpful. The bathrooms are gross. Ceiling was falling in our room. Sealant missing. The soap/shampoo brand and size were meh. There was a used wash cloth hanging over the shower curtain rod. Cleaner was left in the bath tub. Sealant missing, the shower head was gross and the wall plate was falling off. The matress was a cheap spring mattress. We didn’t even know they made those anymore. It was a place to sleep for the night. We will not be back. The staff was awesome!!!

We have stayed in a lot of Best Western hotels and this one was the most disappointing..especially for the price. Staff at front desk didn’t appear to be happy to serve or assist either.

Great location, good parking and nice clean large rooms Nothing

I research lodging in this area that did not have a high price tag. We were there for 2 nights and we just wanted a clean place to sleep. The lobby should have been a give away. Old musty smelling lobby. The lady checking us in was very nice and informative. That was the best part of the experience. I would have checked out right away but lost my entire payment. The room had clean sheets and blanket. Part of the bathroom trim had been recently painted. Right over the top of several bugs and long brunette hair. I turned the water on in the tub and it came out a nice amber color. Worst place I’ve ever stayed in.

The room smelled musty and old and the room furnishings were badly in need of updating and there was no blankets in the rooms at all. Also, the shampoo and conditioner was scarce. Window curtains were ancient and ugly.

How nice and accommodating the staff was. Breakfast was a bit Samish; I like the pancake machine but would like to see toast or a toaster.

It was a decent one night stay. The bed was comfortable and the courtyard area was decent. The breakfast needed some help.

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Staff was very helpful and thorough. Room was clean and stocked up. Bed could have been a little more comfortable but overall stay was great.

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Roaches in the room, not vacuumed, bathrooms faucets are corroded, bathroom not clean, TV didn’t work

This is an older property but very well maintained. We loved the spacious room. The staff were all very accommodating & respectful. Grands loved the pool. Would stay again.

The room was nice and we needed a handicapped bathroom and there were wonderful hand rails in the bathroom. The breakfast was not good. Cheap cereal , warmed over eggs, no waffles but the coffee was good.

The room we stayed in was a non-smoking room but it smelled strongly of marijuna when we walked in. The bathroom had some mold growing along the bottom edge of the tub and top of the ceiling and the floors in the bathroom were not clean as there were little hairs along the baseboards. The beds were very soft, so not the most comfortable especially if you are sleeping with another person as you can feel every little movement that the other person makes. The breakfast room was kind of scary. It was very dark and the “hot” breakfast items were lukewarm at best. We arrived in the breakfast room no more than 15 minutes after it opened, so I can’t imagine how cold the food would have been if we’d arrived any later. Makes me wonder exactly when the food was prepared.

The room we stayed in was nice and spacious. The only complaint we had was the bed was so soft and bouncy it was like a trampoline with two people sleeping on it. Any movement from the other person could be felt. And I mean ANY little movement lol. It made it nearly impossible to sleep. If you’re going to be sharing a bed with a light sleeper or someone who tosses and turns a lot, maybe reconsider.

Beautiful pool nice place to stay

Everything was great. Staff are very nice and helpful. The only thing that was unsatisfactory was the breakfast food. Other than that, I’d stay here again as many previous nights.

Also, while almost any hotel/motel in the US will tell you they're having trouble finding staff, these guys offer housekeeping...but only if their minimal staff actually can get to you. I didn't have housekeeping come in for anything - trash, bed linens, towels, etc. - even though we were instructed to not hang up our towels if we wanted fresh ones. In Kerrville's summer heat and humidity, taking an evening shower is a near-must to cool off and I came back to a pile of wet towels from the morning that, had I known, I would have hung up to dry. When I called to ask about housekeeping I was told "oh, they just couldn't get to all the rooms but if you want towels you can come up to the front and get them."

Front desk staff no very polite

Everything