Holiday Inn Killeen – Fort Hood Area by IHG

We have been to lots of hotels around Killeen for work and this is one of the best. Only wish it came with free breakfast. Big plus that it has a hot tub.

front desk staff and room service staff were excellent

Nothing that was noticed

We stayed 7 nights and we had to ask for clean towels and our room didn’t get cleaned at all. Not once. We had to take out our own garbage.

The hotel was extremely poorly managed as well as the service was bare minimum and the rooms were never worth the price! Along with them not having any breakfast included 15.99 for breakfast is crazy with those prices per night as well as no late check out ! Just very disappointing the room was not cleaned to the T and i personally prefer to go elsewhere

Came from out of town to Support for a graduation and was highly dissatisfied with multiple things at this location. It is sad to see that for how much you pay for these rooms and no breakfast rushing you for check out no late check outs. I had dirty pair of socks under my bed as well as the bathtub didn’t have a thorough cleaning ! Would not return sadly!

Definitely would not ever be staying again inthe future and would not recommend at all! For the price you pay per night there should never be a reason that breakfast isn't included, or that late check out only be included for members or you have to pay. There was only one verryyyy sweet worker who was the lady for over night. The rooms should be alot cleaner!

There were only two towels and one wash cloth for 4 guests. We had the Do Not Disturb sign hanging on door handle and the housekeeper woke us all up at 9:30 am. Even though check out wasn't until noon. Again, the Do Not Disturb sign was on door handle.

Bed was so uncomfortable and the hallways were warm, humid and musty smelling. Not at ALL what I expected from a Holliday Inn.....

There was a huge stain in the middle of the room on the carpet. When I took a picture and showed the staff, they were apologetic, yet, never tried to extract the stain off of the carpet or fix it.

I didn't like the fact that Direct TV was not working properly the whole weekend.

Internet was down a week before my stay and still not working when I checked out. No offer to reduce my nightly rate. Wasn't looking to stay for free, but a discount would have went along way....

the fridge was dirty.. My cooler ran out of ice for the drinks to remain cold ans was about to place them in the fridge but decided not to when i saw how dirty it was.

Great location and it was very clean. Not a lot of parking in the front where it is well lit. The Parking in the back is relatively dark.

Staff was very rude. They had a school competition that filled the hotel the day before and were super snarky when we asked if it was possible to get checked in an hour early. The front desk staff said, “ Did you see all the buses earlier, what do you think”? When we came back two hours later they made us wait another half hour and checked in several guests while we sat waiting in the lobby.

Bed was comfy Was not told on the extra $100.00 deposit, when booked room in advance, now have to wait on refund. Not enough complimentary coffee available.

Front desk staff very helpful. All around good experience