Holiday Inn Express & Suites S Lake Buena Vista by IHG

All in all 10/10 experience.

Unfortunately, that was the highlight of our stay. When we entered our first room (505 or 506), it had a bad odor, the bathroom wasn’t clean, and there was hair on one of the beds. The front desk apologized and moved us to Room 411. While the second room was slightly better, it still didn’t feel clean. The floors smelled, the hallways were dirty, and there was mold surrounding the Dove body wash dispenser in the bathroom. The next morning around 11:00 a.m., a housekeeper opened our door while my children and I were still sleeping, saying we were supposed to check out. After I explained we were not checking out, another employee came to the door with the same message. Then the front desk called saying their system showed we were leaving that day. I went downstairs, where they realized they had mixed up my reservation with another guest named Josue Santana. Although they apologized, this mistake should never have happened. Having hotel staff repeatedly interrupt our stay because of an internal error was unacceptable. We decided to stay because we had just gotten off a cruise but we will not return

Friendly staff and a beautiful property. By far the nicest holiday inn I've been too - it's like a mini resort. Tiki bar with food on site, a Starbucks, Dunkin and multiple pools and hot tub. There was a very loud family with kids running around hallways and ding dong ditching and the staff was on top of their game putting an end to it. I will stay again.

Great hotel with friendly staff. The amenities, pool, tiki bar , mini golf and Continental breakfast made our stay here very pleasing. We will definitely return on our next trip. I'm glad we were recommended to use the hotel by a family member. I definitely will recommend to friends and family.

Nice breakfast bar. Surprised that they had mini golf at the hotel. Loved the multiple pools.

Amor Amor Amor and I hope I have her name correct. She works in the breakfast area. She is amazing. Every day I was greeted with a wonderful smile.

Excelente hotel

Breakfast was great. Some machines did not work in gym and more general attention to general cleaning of facility would make this place a great experience not just good.

Room was very clean but once we arrived it was a strong sour mildew smell once you enter into the room. I thought it was the shower curtain from the bathroom (which was clean as well). Called front desk to let them know my issue and they came promptly to resolve the issue. Staff changed the shower curtain & sprayed air freshener. It solved the problem for the remainder of that night but that same smell resurfaced again for the remainder of our stay. Other than that issue everything was great clean, staff were friendly and kind, breakfast was great. Would stay again but I wouldn't like to stay in room 205 again because of that smell. Its a very beautiful place to stay!!

It’s a cool place to enjoy the pool

Room was super dirty and nasty. Hotel looked run down, won’t be staying here again

There was a leak under to sink that no one noticed. So the towels were wet. We don’t notice until later. The hotel was very nice and smelled clean. The breakfast was plentiful and good choices. I will visit again.

I was very happy with my stay. The staff were very friendly and attentive. The breakfast was very tasty. The hotel was very clean and the location was great with many restaurants to choose from. I would highly recommend this hotel.

It's a great hotel.I just don't know what's going on with the coffee.They decided to tear down and clean the coffee makers at breakfast time.Go figure

Check was easy

The complimentary breakfast was great. The ladies greeting you at breakfast time were extremely helpful and friendly. Housekeeping was not great. My room was never vacuumed and they cleaned really late. Many recreational areas were broken and hotel has no food services.

I'm in love with this hotel , are 3 different hotels sharing the amenities, they have activities for all family , movie night, bingo with prices, games for kids and more. We have an amazing time, this is our second time and we will return very soon. I recommend this place 100%.