Sheraton Maui Resort & Spa

Great views and great beach in front.

Great staff. Our room was fantastic, the food was great.

Exceptional

This was honestly the best hotel I've ever stayed at before. Beautiful location, excellent amenities, amazing breakfast buffet, great pool, great beach, lot of things to do, extremely accommodating and friendly staff, I could go on and on, but I enjoyed the experience tremendously and want to thank all the staff for making it an awesome and relaxing vacation Only potential improve is to have a fitness center room, but otherwise no complaints

Location, Stuff, Food. My room location was near the elevator that played a loud disturbing chime sound each time it opened on the floor.

Very good

Best views of the ocean and black rock. Most of the restaurants were closed and unavailable.

Our room was tiny.

You can’t beat the location.. it’s our second time returning and truly, it was for nostalgic purposes returning as a family. It’s the perfect size and has a great pool. The beach on black rock is great for snorkeling. The staff is terrific, I had a problem with our original room and a quick call to the front desk and it was fixed immediately. The rooms could definitely update to not have carpet, that is definitely a deterrent for me personally. But the grounds is lovely. Food is mediocre at best, no flavor. The cost of the resort as a whole is expensive personally but Hawaii def surprised us this time as astronomical. Huge shoutout to Noah who had exemplary hospitality (the ocean front was spectacular!) and the original check in employee who sent us a treat for our anniversary. Maholo!!

We were there during the hurricane Lala. The staff was very helpful.

Excellent resort hotel with beatufil design and layout. The room was large and comfortable, breakfast was delicious. The hotel has a prime location - right next to the black rock beach and within short walking distance from the Whalers Village with many shops and restaurants. Highly recommended !

We stayed here for 6 nights for our wedding. The rooms are outdated and need upgrading. The bed was comfortable, but the carpet is an ugly brown color. For the price you pay I think they can do better. The grounds are beautiful though and the pool is great. We were a little disapointed when we found out we had to take three elevators to make it down to the beach. Other than that we had a great trip and had a beautiful wedding in paradise.

Loved it

All good

Location location location

The property was nice. The WiFi was terrible. Spent a ton of money to stay at this hotel only to find out parking in the hotel parking garage incurred an additional cost of $40 a day, something the front desk staff did not advise us of at check in. They tell you first day valet is complimentary then proceed to charge you for it. I’m sure every hotel is like this. Lesson learned for a first timer.

Great location, but the hotel itself is incredibly dated and neglected. It completely fails to live up to the Sheraton brand name and does not provide the basic amenities you would expect from a 4-star resort. The poolside showers do not work or if they do a trickle of water pours out and the public toilets right next to the pool area were filthy. Between the lack of standard room amenities and the, dirty facilities, i was disappointed.

The property was very clean. The rooms were cleaned daily to help with overload of sand from the beautiful beach. The beach was not overcrowded and the sunsets on the beach are spectacular. I really enjoyed the daily shaved ice hut on property. It was very easy and convenient to charge your onsite expenses to the room. The onsite food for the breakfast buffet, Teppan-Yaki, and the onsite luau was very good. We walked or used Uber to take us to local restaurants. My only gripe was the game room wasn’t open for my tween and twenty teen. This was one of the best vacation experiences for me and my family.

I thought it was a beautiful location. Right on the beach with snorkeling at the black Rock. Loved the food and shaved ice! The hotel staff were not very friendly. The gift shop clerk was very friendly and the towel staff also very friendly. The staff at the Starbucks on site need more work no eye contact and no smiling all 3 days we ate there. They did seem stressed Also the lady at the breakfast stand not friendly, not a big deal just ruins the ambience. Also do not like that they claim to give you a gift before departure but really they just want to get you to their stand to advertise getting a time share or deals to come back. Very annoying. Lastly their showers to wash our feet were all broken. We had to bring much sand to the room. The location is perfect beautiful and very convenient but if they didn’t have that they would get a very low rating.

Beautiful resort, excellent staff, incredible location.