Hampton Inn & Suites Lansing West

Clean room nice staff comfortable bed one night stay didn't use amenities

The AC in the room didn't work great but ok. A little worn in bathroom but overall fine. Nice location next to giant garden center/grocery/pizza/beer place.

Also the guy working the breakfast thought I didn't answer his greeting, then smarted off to me about it, and then proceeded to gossip in front of me on his radio when I was standing right there. Beyond his rudeness, he didn't keep anything full on the breakfast. Overall an ok experience but Hampton must be going downhill.

As soon as we got there, we were informed the pool was broken (part reason we booked this stay). After a day, we needed more towels and we called the front desk and nobody answered, then we sent a text and they called saying they were short staffed and it was only them so we would have to get the towels ourselves. We went down to the front desk and asked for towels and the lady replied with a rude tone “which ones!?” And we said all of them and then we asked got another role of toilet paper and she sighed heavily and went and got it. I understand she was probably frustrated because she was the only staff member working, but she shouldn’t take it out on the guests.

The common areas could have used some more attention. The pool area was so hot that it made it uncomfortable to enter and exit.

I had a really good experience. The only reason I did not provide a five star review was because of the pool. We specifically booked the hotel because we wanted a pool and hot tub. The hot tub was great. When we arrived at the pool, there was a sign saying that it was closed. Later after I had already gone back to my room and changed and all of that I was told that the pool was fine. I have to be honest it didn’t look fine. It was not clear water at all. With that said I would stay at this location again. Everything else was really great.

Nice smile, friendly and efficient .

The room could have been cleaner. The bathroom area wasn’t the cleanest and the bed wasn’t comfortable. I didn’t get a good nights rest from sleeping in it. I would t patronize this property again wasn’t clean enough for me. However, the staff was friendly!

My room had a sofa bed and apparently they don’t change the linen on those or make sure the mattress is clean. It had stains and either dead bugs or dirt on it. I took pictures and showed the front desk. The response was “we’ll see what we can do TOMORROW.” No discount, refund or “guarantee.” I had to go back AGAIN to the front desk in the morning because no one came to address the problem because my complaint wasn’t passed on. Luckily my other family members weren’t coming until the next day. I highly suggest you do a bed check and lift the sheets.

The hot tub was amazing the staff was great

Very upsetting no washer or dryer not able.to check in online due to 3 party

It was clean to our expectation. A little disappointed there was no bathing soap. Breakfast was to our liking. Not much to complaint about. All we wanted was organized room and immaculate bed

no

Mostly clean room, big room and rather quiet. Standard hot breakfast

Have stayed at this Hampton Inn before, very convenient, affordable and pleasant experience. (Especially since it is next to Horrocks!)

The two negatives were that the pool area was extremely hot. It was hard to sit and watch the kids play since the temps in that room are as hot as a sauna. Also, during our two night stay, I tried to get coffee 4 times and the coffee carafes were either empty or cold, the hazelnut creamer container was empty, and the half and half cup container was never restocked. I know it's a small thing, but it was a bummer to have a coffee stand in the lobby that was not actually stocked and usable. There was a water dispenser also but they ran out of cups and it was not restocked before we left. I think if they paid attention to those little things, it would make a huge difference in caring for their guests.

Clean and quiet I will definitely return

This hotel is in dire need of a rehab. As others have said in their reviews, the rooms are tired, carpet and furnishings are well beyond their use. Staff was pleasant overall. The vibe is just - sad - due to the deferred yet much needed maintenance.

Great staff

Desperately needs updating. Wholes in carpet, bath tub faucet broken.