Quality Inn University

Terrible service

During my one day stay it was very easy and quiet. The staff was very friendly and the breakfast was great! will definitely stay here again on my next visit to the Lansing area. :) Very happy guest

They took my daughter nail polish and phone charger and they won’t give my deposit back which they said I have to be there in person. Which I have left really early morning while my daughter and my husband still there I told front desk give deposit to my daughter They said no have to be me in person. Now I lost the deposit. Never stay there again

The main thing that bothered me was the fact that my grandsons we not allowed to use the pool at all. Period. He implied “guests cannot use the pool” I said “well am I a guest?” He said “no” so I was genuinely confused. The room had already been paid for so I just said nvm. However. It is July and hot outside and there is no where to control the A/C. Bizarre! My deposit also he said “can take up to 10 days to get back on debit card.” This was insane ! NEVER AGAIN

Not upto expectation

Passable

I think CSR should be a little personable! When checking out I had left my deposit in cash so I approached the desk to check out and put my key on the counter and the front desk person said your all set so I replied I’m not all set i have a cash deposit to receive ! I’m saying this to say address people look up from the computer!

Bad

Breakfast was fine.... Staff and 24hrs access are great. Hot water was quick to arrive in bath and sink. Previous years they had eggs and sausage for breakfast. The pool is quite cloudy and for this reason we lost some diving toys and a set of blue goggles. Tile floors in the rooms are fine (some places have grungy carpets) but the floor was a little sticky. They only had two handicap parking spots. No ability of adjust temperature in the rooms.

Exceptional

The pool had no towel , you can only get 4 towels a day they tv doesn’t work , the staff will follow you ariubd the property , then lick you out after you bring up the problems

Exceptional

Very good

expected

Older building overall with some upgrades. Loved that the room floors were tile and not carpet. However, no bathroom fans (sink is outside of bathroom that has shower and toilet), we didn't have hot water for showers our first morning, then they fixed that. AC in one room just ran and blew coolish air, but left room feeling muggy/humid. Other room we had AC blew cold air and had to be turned down when it was cold enough in room. Rooms we were in had no natural light. Very centrally located and area seemed safe.

King bed room was decent size for small hotel Half soaps and etc were empty, very outdated waited half an hour to check in with no one else in line.

Exceptional

Very good

AC was not in room as expected

Excellent hotel for business Nothing