Hilton Vacation Club Polo Towers Las Vegas

Great location, decent price, minus star for the shower no room to move around, and minus point for house keeping

Staff was amazing and super friendly. Only problem was on our floor we had one washer and dryer. Beside that the overall stay with great . Yes i would stay again

location Our stay at Hilton Vacation Club Polo Towers Las Vegas was by far the worst experience of our entire 3-week trip. The staff were extremely rude, unhelpful, and appeared to have very little knowledge about the services they were providing. There was a complete lack of empathy, especially towards international tourists who are unfamiliar with the local area and rely on hotel staff for accurate guidance. we have to wait for 4 in the evening to get the room as there was no staff for room services The room was not properly cleaned and had an unpleasant smell that was noticeable throughout our stay. The overall cleanliness and hygiene were far below what we expected from a Hilton-affiliated property. We also had a terrible experience with the tour booking service inside the hotel for the Grand Canyon. The tour guide/manager in the lobby gave us incorrect or misleading information, which caused unnecessary delays and disrupted our plans. What was most frustrating was the lack of responsibility or concern when the problem occurred. When you are travelling from another country, you expect hotel staff to provide clear, accurate and helpful information—not make your trip more stressful. The customer service was extremely disappointing and nowhere near the standard we expected. Overall, this property made what should have been an enjoyable Las Vegas visit unnecessarily stressful and frustrating. Without doubt, this was the worst place we stayed during our entire 3-week tour. I would strongly recommend international travelers think twice before booking this property. if i can give Negative i would have given negative 10.

My 3rd stay here. Location, no resort fee, facilities! TV antenna/connection was a lil bit unstable. Thats all.

Our stay at Hilton Vacation Club Polo Towers Las Vegas was by far the worst experience of our entire 3-week trip. The staff were extremely rude, unhelpful, and appeared to have very little knowledge about the services they were providing. There was a complete lack of empathy, especially towards international tourists who are unfamiliar with the local area and rely on hotel staff for accurate guidance. we have to wait for 4 in the evening to get the room as there was no staff for room services The room was not properly cleaned and had an unpleasant smell that was noticeable throughout our stay. The overall cleanliness and hygiene were far below what we expected from a Hilton-affiliated property. We also had a terrible experience with the tour booking service inside the hotel for the Grand Canyon. The tour guide/manager in the lobby gave us incorrect or misleading information, which caused unnecessary delays and disrupted our plans. What was most frustrating was the lack of responsibility or concern when the problem occurred. When you are travelling from another country, you expect hotel staff to provide clear, accurate and helpful information—not make your trip more stressful. The customer service was extremely disappointing and nowhere near the standard we expected. Overall, this property made what should have been an enjoyable Las Vegas visit unnecessarily stressful and frustrating. Without doubt, this was the worst place we stayed during our entire 3-week tour. I would strongly recommend international travelers think twice before booking this property. if i can give Negative i would have given negative 10.

Location and a really nice place to stay. A table and chairs on the balcony would have been nice.

Clean room

As soon as we checked in we were immediately sent to get a ‘gift’ but it was really a trap for a timeshare sales pitch

Exceptional

Great location just off the strip, and literally a 3 minute walk. Comfortable bed, clean bathroom and great to have a kitchen with amenities. There were just two of us but could easily accommodate a couple of small children.

Exactly what I always look for when I’m traveling, clean room great staff very welcoming good amenity in a room and of course I love the balcony and the shower and also the coffee maker in the kitchen. I enjoyed staying there and I would love to stay again on my next travel.

The location was excellent, the room was clean and very comfortable. Everything was okay

Great facilities, great staff. We had a good time there.

Everything was nice and clean, they gave extra amenities in the rooms when you travel with a big group. Loved the home feeling of the rooms. Just no casino no restaurants but great for a quiet getaway

Extremely clean, convenient location and really helpful, professional staff.

The location was just off the strip. Nice and quiet. The rooftop swimming pool, although I was informed on arrival that it would be closed for maintenance on a day I’d planned sunbathing, their sister hotel was offered to use their pool. The staff were so helpful and friendly. The fact that I’d just arrived after a 16 hour flight to be met by concierge for the whole sales spiel. I assumed it would be to hand out info not to be given the whole selling talk.

Ok place to stay

Great place to stay. Staff was friendly

Staff went above and beyond for our anniversary and my husbands birthday. Our stay was wonderful and the view was incredible.

Clean and quite place.