Las Vegas Hilton at Resorts World

We always enjoy our stay at Resorts World. The staff and the food (love Juniors) are all great! Hotel has everything for a great LV stay!

Very comfortable

Room

Rooms, hotel halls and overall hotel and pool areas extremely clean and hotel staff helpful at the front desk. Enjoyed Juniors breakfast very much and Thomas was awesome!!!

Clean room

Awesome

Parking lot was a headache, always full . I Stayed for 2 day there and i spent about 25 minutes to get a parking spot . The person who “ help me “ to check in was very rude. I will not get back to this hotel .

N

Pool Towels are not good. Bring your own beach towels. Daily room cleaning is hit and miss.

There is a 4 PM check in. We arrived at the property at 6 PM, waited in line for an hour only to be told the room wasn’t ready. The property is nice and I did like the room, but I was told I would have a food credit that I never received. I tried to order food from the bar at the pool (they do have menus) only to be told the wait would be an hour and a half so we went next-door with the same menu ordered the food and it was on the table in 15 minutes. They have limits to spend at the bar I went to on the 66th floor but for me it’s a hard to spend $150 per person on alcohol and appetizers. I spent $360 including tip on a bill that was $240. I checked out a day early and when I called they tried to bill me $90 for an early checkout. I tried to park my car out front so I could run to the room and grab my luggage. I had every intention on tipping the valet, but he threatened to have my vehicle towed. I have lived in Las Vegas for 26 years and I have done several “staycations“ over the years, but this facility seems to have a lot of employees and not many who thrive on Customer Service. If you stay here, good luck I hope you have a better experience I did.

Perfecto

The check-in process could have been more efficient. There was a long line at check-in, and some staff members appeared to be working quite slowly. Additionally, the self-service check-in kiosks were experiencing issues for both me and several other guests, making them essentially nonfunctional. The room overall was great, except for one of the walls had chipped paint.

Loved it until our second day, our floor smelled like weed the whole time.

We had to change room because the smell of paint was so bad we could taste it and immediately had a headache from the fumes

I was also disappointed with the housekeeping service. Rather than properly cleaning the room, housekeeping appeared to simply make the bed in a rushed manner while leaving the rest of the room largely untouched. For a hotel charging premium rates, I expected a much higher standard of cleanliness and attention to detail.

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Everything good

Love this hotel! We enjoyed all the amenities! I would highly recommend and would love to come back!

3XCELENTE MANEJO y servicio