New York-New York Hotel & Casino

Check in took a long time

Hotel was great. Decent amount of places to eat and things to do here. Room did not have a mini fridge. AC was almost non existent in the room. This could be because it was 100+ degree weather. The pick up/ drop off area could be better. Found ourselves doing u-turns a lot to get here.

Very nice place

Stayed in room 0921 in the New Yorker tower - 1 bed. The bathroom sink made weird noise when you turned off the faucet. Other than that, I truly enjoyed my stay.

Excelente

Prior to my arrival, I attempted to reach out with questions and concerns, but my emails and messages went unanswered. This lack of communication set an unfortunate tone before I even checked in. Upon arrival, the wait time to check in was extremely long. Although multiple agents were present, many appeared to be standing around, taking breaks, or chatting with coworkers rather than assisting guests. As a result, the line moved very slowly. Additionally, I was not offered “first time stay” points, nor was I permitted to earn my Marriott member points during my visit. This was disappointing, as loyalty benefits are an important part of choosing Marriott properties. I was also quoted a rate of $79 plus resort fees to extend my stay by 8 hours. However, when I attempted to confirm, the rate had increased to nearly four times the original amount. This inconsistency was frustrating and felt misleading. The bellhop desk informed me that my bags would be brought to my room within 20–25 minutes, but the actual wait was nearly an hour. I do want to highlight one exceptional part of my stay: the cleanliness and thorough service provided by the housekeeping team. Their work was impeccable and truly stood out. I am sharing this feedback in hopes that these concerns can be addressed to improve future guest experiences.

🙌

The room to noise, the AC machine too loud at night the ride out too noise too

I took my kids here, they were in love with the building and theme. Staff were very helpful. I did have issues with my mobile key but it was quickly resolved and staff were very responsive. Very enjoyable and quiet stay.

Hotel was nice and clean, staff was friendly.

Good for the price

It was good. But I did not receive the receipt. How can I get the receipt?

Quiet room

Our room was very clean, comfortable and great air conditioning keeping our room cool. The restaurants had delicious food and great service. Staff were very helpful with our questions about directions to different locations and the available transportation. The casino was FUN!

Tout était parfait, par contre, plus d’ombre à la piscine aurait été appréciée

Staff was hard to find for assistance with checking in and getting to our room. Other guest were helping guests. Restroom had a SLOW drain in the bathroom sink!

The car rental and hotel were just ok

All the staff was friendly and amazing.

Very smoky, more than the other casinos in the area we were in. No ice in the machines. Most everything about check in and check out is computerized, no personal service at all. Prob would not stay here again.

Great staff, prompt service, great family vibes.