Holiday Inn Express & Suites Albany Airport Area - Latham by IHG

No hair dryer in the room

Good breakfast

It was clean and the front desk check-in and check-out staff were very nice. When I asked for a shuttle, the very nice front desk staff got yelled at by her manager (S—) right in front of me. I guess she radioed someone they don’t want driving. It was uncomfortable and embarrassing for her as well. Not very professional. Breakfast was fine except the milk was curdled and no pancake machine 😢. Luckily, I put it in my coffee and didn’t just drink it out of the carton. The bed was comfortable, which is important since I was just passing through and needed sleep before my next destination.

Déjeuner excellent. Bien situé.

Hot tub was out of order and the breakfast wasn’t that great if you’re vegetarian.

Very clean and helpful staff

It’s a little farther doe my destination but value was well worth it

Upon arrival, the staff member greeted me with a positive attitude and energetic demeanor, making me feel welcomed.

406 and had to come down to front desk and get my key cards reprogrammed. I understand things happened so I didn’t think it would be a problem but the next day I went for breakfast and upon returning to my room key cards did not work. Went back down to front desk and asked the manager to check lock because the night before I had the same problem. He refused to come and check with me and reprogrammed the key cards. I went back and the keys did not work so again I made a trip back to the front desk. This time the manager came up to the room with me only to see that there was a problem with the lock. It would not be such an inconvenience but I had my disabled mother with me and it was very inconvenient to bring her back and forth with me.

The staff was excellent and went above and beyond especially the night shift when I was checking in! Room was clean and extremely comfortable. I truly didn't want to leave. The cinnamon rolls were amazing! Breakfast staff was very attentive to the area kept everything clean, stocked and running smoothly. Wish I had thought to bring them tips because they deserved it! Alao the event space looks like a really cool spot and I would def recommend for wedding receptions. The layout is weird and there were some aspects like the jenky elevator and stained shower floor and big carpenter ant in my room that was a little off putting. The omelet tasted like fake cheese and powdered eggs gross! But other than that I would stay again!

The manager was really helpful when our keys were giving us trouble. They wouldn't work when the keys were recoded. We were quickly given a new room.

Breakfast was great. Staff was very pleasant. No tissues in the room.

Great breakfast with much choice Free shuttle for airport was advertised. Actually from 7am to 3pm. This is not specified on the advertising. I had to take a Lyft to go to the airport.

The beds and sheets were so incredibly soft. A little noisy being on the main road

Check in was a challenge. I was not allowed to check in to a room I prepaid. I spent a significant amount of time rectifying the hotel’s mistake.

****The hot tub has been out of service all Spring 2026.

Perfect place to stay for a quick trip to Albany. Staff was super friendly!

I stayed for 2 days and they had kids running around the hallways all day and all night. The staff did nothing about it as the kids continue to run around. The hot tub was broken. The phone in my room did not work. The staff at the front desk were not helpful. The parents of the children who are running around all night were very rude in the common area. I will never go to this hotel again.

So much noises room is not clean especially the toilet and the room carpet

The staff was incredible!! The housekeepers were exceedingly kind ! The breakfast food was simply amazing and delicious ! The amount of food and quality was unbelievable! The smiling very pleasant ladies who worked the dining area treated us like royalty! No