Holiday Inn Express & Suites Albany Airport Area - Latham by IHG

The rooms were clean, the staff friendly, the breakfast delicious!

Wonderful staff. Nice pool area. Nice breakfast.

Clean room, area well maintained.

great shampoo. confusing layout for rooms 135-140. room was a bit damp. a/c was cold. creaky bed. solid hotel.

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Little pricey for the amenities but a decent place to stay, no complaints

GREAT STAY ! The rooms were very clean. The gym and pool area were clean and well maintained. The breakfast was tasty with many options.Most of the staff was extremely friendly and helpful.

Place was clean staff was fantastic breakfast could be better

The staff at the front desk, Mary, was very sweet, friendly & helpful.

When we checked in our car transmission broke down in the parking lot and the man working the desk immediately recruited a few employees to help us push it out of the way. We really appreciated that. The people who clean the rooms were super friendly and accommodating. When we were leaving after our 3 night stay, the woman at the front desk would not even look up to acknowledge me. She was the only one who wasn't friendly. I would definitely stay there again.

No hair dryer in the room

Good breakfast

It was clean and the front desk check-in and check-out staff were very nice. When I asked for a shuttle, the very nice front desk staff got yelled at by her manager (S—) right in front of me. I guess she radioed someone they don’t want driving. It was uncomfortable and embarrassing for her as well. Not very professional. Breakfast was fine except the milk was curdled and no pancake machine 😢. Luckily, I put it in my coffee and didn’t just drink it out of the carton. The bed was comfortable, which is important since I was just passing through and needed sleep before my next destination.

Déjeuner excellent. Bien situé.

Hot tub was out of order and the breakfast wasn’t that great if you’re vegetarian.

Very clean and helpful staff

It was clean enough for a one night stand and the continental breakfast had good options. It took 40 minutes to check in. We couldn’t find our room due to signage and no explanation. Then the room wasn’t clean when we got to it. Had to go back downstairs to a lobby filled with people also waiting for 40 minutes to check in. We booked this hotel over other because it had a hot tub but it wasn’t even working when we got there. The staff were hardly helpful and seemed like they were either all new or had no idea what was going on.

It’s a little farther doe my destination but value was well worth it

Upon arrival, the staff member greeted me with a positive attitude and energetic demeanor, making me feel welcomed.

406 and had to come down to front desk and get my key cards reprogrammed. I understand things happened so I didn’t think it would be a problem but the next day I went for breakfast and upon returning to my room key cards did not work. Went back down to front desk and asked the manager to check lock because the night before I had the same problem. He refused to come and check with me and reprogrammed the key cards. I went back and the keys did not work so again I made a trip back to the front desk. This time the manager came up to the room with me only to see that there was a problem with the lock. It would not be such an inconvenience but I had my disabled mother with me and it was very inconvenient to bring her back and forth with me.