Holiday Inn Hotel & Suites Overland Park - Convention Center by IHG

Ripped bedsheets were used on the beds

The room was

Staff was friendly. Room was clean. Free breakfast would have been nice, but we enjoyed our stay overall.

Dinged the rating as housekeeping failed to make up our room or leave new towels and the GFi receptacle in the bath would nit reset. Big the end of the world but wasn’t ideal.

Room and hotel were very clean, breakfast was good with lots of options.

Quick stay but very clean.

I really liked this hotel, we have stayed here before, but being unable to work with a family that had a situation come up, nope. Hotels.com keeps rejecting this review even though it does not break any of their posting guidelines they sent…hmmm makes you wonder why.

Excellent.hotel, highly recommend

We were there for 3 nights in an executive suite. The first morning we stopped at the front desk and requested room cleaning. When we returned around 5pm the room was not made up. We called to get fresh towels and the front desk even said I told housekeeping specifically about your room. Then on morning of day 2 we asked for room to be made up. Again gone for over 3 hours and room not made up. Again requested fresh towels. Then on check out morning we get a knock from housekeeping while we are trying to pack so we can check out. 3 night stay and NEVER saw housekeeping in our room. Everything else was probably above expectations but housekeeping left a sour taste in our mouth.

Close to hospital

Todo y el desayuno con variedad!

My wife stayed here while I was having a procedure at KU Indian Creek Campus and hospitalized for almost a week. Very convenient location. When she experienced an issue with incredibly loud kids next door late one night, the front desk amazingly sorted and handled the situation for her. Having staff that understand the importance of getting a good night’s rest while dealing with this sort of event your significant other is going through is top tier customer service.

The room was good. Breakfast did not make sense. They don’t have the drinks available and we need to ask staff. It is not convenient and they expect us to tip. Completely unnecessary service. They could just make the drinks available.

The suite we stayed in was white glove clean; the beds were very comfy as well as the pillows. Internet service was top notch. It was quiet and the alarm system did not go off at 3am. The only down side was breakfast. It looked perfect in the photos...but was anything but perfect...save your money as it is $$$$ and not good at all.

Definitely some maintenance issues. The elevator wasn’t working properly, lights flickered in the bathroom. There were signs of maintenance neglect around the property. However, housekeeping was doing an excellent job.

Superb

Room was clean, staff was great and they have a wonderful hot breakfast.

the parking

Location

Great hotel