Hilton Garden Inn Overland Park

I arrived at the hotel to check in at 3:00 p.m. to find that their "system was down." They had me wait in their lobby for almost 2 hours waiting for the system to come back on line. After indicating that I was going to book a room elsewhere, they took my information down on paper and gave me a room. The staff was very rude during the entire process. I doubt that I will book here again!

The room was clean and perfect size. Coffee everyone morning in lobby was very helpful. We booked for the location of walking to the convention center and that was great.

Overall a great stay. Very good location and wonderful hotel.

Give this place 5 million stars. Staff was amazing from check in to bar to check out. Amazing place to stay.

We ask for room to be cleaned when we checked it wasn't done. The staff was friendly.

Loved our stay. The hotel is well maintained and the staff are outstanding.

Great staff!

They charge for every little thing. No free bottled water in the room, no free continental breakfast, no free parking in the outdoor parking area.

Great

Easy access and clean.

Friendly, helpful, clean room and good night’s sleep.

No hot water in the shower.Lukewarm at best. did not like the idea that I had to pay for breakfast. In the room was very nice, but the bed was very hard. They did provide a fan upon request. Very disappointed on the very limited channels on the television. Overall the stay was nice.

We enjoy our stay in Kansas city, the hotel was great, clean , wonderful breakfast, is an affordable hotel

Not so great. It was ok. Nothing special. The rooms could’ve been much cleaner. The mattress for the pullout couch was disgusting and absolutely no cushion on it.

Great place, it was very clean, would use again.

The staff were very good. Although I told front desk about the doors banging. Our room was closest to the exit door going outside and it slammed shut so loudly every time. Was also next to pool rm & gym again the slamming doors kept us up most of the night. When I told clerk at Front desk she just offered me a coffee and said hopefully I could sleep in car ride.

Room slanted, short on towels, clean room and bathroom.

Great experience! Staff upgraded us to king suite. Hotel was only 7 min from large July 4th event.

I liked the choices of tv apps you offer. Most hotels don't offer that. I was however taken aback that breakfast wasn't a free offer like other hotels. They should let guests know on the website. No wonder no one was there to eat when I went to breakfast. They knew before I did. It was still a good stay. I came to get away the loud fireworks in my neighborhood. It worked. It was quiet.

It was amazing and clean! The room was the perfect environment!