Staybridge Suites Liverpool Syracuse by IHG

Clean, organized, appealing outdoor building. N/A

Mary breakfast buffet. She was so sweet

Every staff we encountered went out of their way to be so helpful and kind.

Would definately stay here again

The room had its natural wear and tear, but my suite was amazing! Nice seating area, full sized fridge, comfortable bed and everything else you could ask for!

Body wash on backorder

Good

The rest of the stay was good. Breakfast was great and the people helping for breakfast were wonderful. I left them a tip for the free buffet and they were so appreciative. I saw someone giving free reading books to children. That was wonderful.

The rooms were very clean, and the staff were very helpful and friendly

Good

Great courtyard - basketball court. Had the 2 bedroom suite had everything you need. The fitness centre was incredibly hot though because it is attached to guest laundry. They did have the door open to outside to try to let in a breeze, but it was incredibly hot and smelt of laundry room like fabric softener.

We loved the people and especially Miss Mary at our breakfast - we had 5 kids from 2 yr to 9 yrs and she helped us every morning, with so much care and grace. The people at the front desk were great as well. we had an excellent time. We loved the puzzle room and the kids enjoyed reorganizing all the puzzles. My daughter in law has celiac disease and it would be important to make some allowances for people who need gluten free and dairy free items at breakfast. We hope you can add them. The wifi was a little troublesome.

One of the nicer places we’ve stayed in the area. Nice suite. Mostly updated. Friendly staff. Overall, pretty clean. Bathroom floor & tub could’ve been a little cleaner.

I appreciated how personable Mary (Betty) was to myself and my grandkids. They absolutely loved her. It was also very kind and appreciative of the front desk staff that offered my grandkids books (she is a teacher). They loved it and told everyone. This is what makes a difference in a hotel stay and makes people feel welcomed. Nothing

Shoud be a listing of tv stations.

We got a suite. The room is big and roomy. A big credit to the old lady at the cafeteria for breakfast that helps to clean and always asking if we need help.

Convenient to thruway exit/entrance Outdated!!

Room was very clean. Check in desk not very welcoming. Wouldn't hurt to smile a bit. Gardens need attention outside. Mary in the dining room is your greatest asset. But at her age, how much longer will she be willing to work? Then you've got nobody there. She is always friendly and helpful on the floor, and quick to clean tables. Even brought something to my table that I had forgotten. She is so well appreciated I saw guests taking their photo with her. All other dining personnel leave much to be desired. Never a good morning or smile, Didn't even show any recognition I was there. One morning I had to eat outside in the cold breeze due to no tables available. BRING BACK the tables removed from the adjacent room. Some tables were empty, but had dirty dishes and spills. No one in sight to clean them. I waited. No one showed. Short of staff that they need to stay in the kitchen instead of being on the floor? One staff I asked a question, but got no verbal response. Just a hand motion. Not everyone speaks English enough to converse?? One staff came out and took hot food back into the kitchen to eat. The Menu has changed from before, and not to make things better. Hotel disregards our health feeding unhealthy high fat hot foods. Look for example at those Jimmy Dean wrapped sandwiches. Unbelievable fat content. Bananas put out were half rotten. Utensil cups not kept filled, nor napkins. Eating breakfast there was not a pleasant experience.

Very good