SureStay Plus Hotel by Best Western Chicago Lombard

Clean room

Clean room, good breakfast, friendly staff, small gym but I was grateful to get some kinda workout in.

Great hotel especially considering the price!

The lobby is nice I had two rooms and paid extra to have the newer rooms and not the older ones as shown in the pictures by room choice 1 room was ok partly remodeled The second room was not and had multiple things falling apart Also breakfast was always out of things and the elevator was very very slow

Clean . Close to everything.

The common areas are remodeled and clean. The room I stayed was beaten up and old. The worst part is fixed windows and no fan in the bathroom. Therefore, there is no air circulation. I addressed the fan issue with the front desk. The gentleman insisted that there was a central fan and vacuums the air up( I held a tissue at the old screen on ceiling and no actively). The first day I went to the farmers market and bought fresh food and vegetables. The next day everything was frozen in the refrigerator. I let them know. Took them two days to replace the fridge. Asked for the manager and he never contacted me to at least acknowledge the money I spent on the food went to the garbage. This was a business trip and I was there for two weeks. No manager..

Nothing

AC

The room was clean the parking lot was a lil congested but we made things work. Breakfast was good and the staff was very helpful and nice.

We stayed here with lots of family and friends for our wedding weekend and it was great! The staff were very friendly and helpful. Breakfast options were good. Didn’t have to pay extra for parking. Close to the mall. Comfortable beds. Lovely remodeled lobby and breakfast area. Great value!

Very far from most popular activities. It was an okay stay but the room had a weird scent, so did the towels and overall everything just appeared dingy. I personally wouldn’t stay here again but it’s most definitely not the worst hotel I ever been in. The breakfast was not bad and the staff were nice.

The staff is great. Ken at the front desk checked me in. I had booked the wrong room on Expedia, he worked with me to edit the reservation even after I already checked in; he was very helpful, friendly & professional

Not complaints. Easy place to stay and clean, which is a big plus. Also the staff were amazing. Thank you

Great staff and the amenities and breakfast is great

The breakfast choices we mid at best.

Great location, nice hotel but they really really need to upgrade their bed pillows! Too small, too flat, cheap. And like too many hotels, the bottom of the bathtubs are curved, not completely flat and it makes me unsteady as I’m showering. The elevator seemed very jerky too.

Excellent service

Clean rooms, nothing fancy.

This was great place. We really enjoyed it. The staff were really friendly and kind. Rooms were cleaned and they smelled fresh. Breakfast was hot and coffee was available the whole day.

Very good hotel. Clean, safe and Very good breakfast every day