Homewood Suites by Hilton Long Beach Airport

Our Family totally loved the breakfast and the location was perfect ❤️Our Breakfast Hostess Nellie and Hallie were Excellent they were very accommodating to Me and My Family ❤️Especially Nellie ..she made our breakfast experience unforgettable with her daily Banana Greatings That our reservation for a handicapped room was not given/available ..You see I have 3 Deaf Sons so I made arrangements for these rooms one month early but the FrontDesk Nehriely fixed the accommodations

The location was handy to where we needed to go during our trip. The staff were so helpful and friendly. The breakfast was good and glad they changed it up every day. Our room was comfortable and clean. The facilities were also very good, the pool area, laundry and gym were all appropriate. The eatery across the road was also very handy and the food was great. N/A

I loved the breakfast I don’t have anything to say

I liked the hospitality and accomodations for breakfast. The to-go containers were greatly appreciated as we had a person with disabilities in our party and this allowed us to make proper accomodations.

Location, customer service and cleanliness. Decent Breakfast. Nothing

When I calmly asked if everything was okay, as she appeared visibly upset, she responded by saying, “you were the one that came in here upset.” This was both inaccurate and inappropriate. At no point did I approach the desk with anything but a neutral attitude—I had just arrived around 10:30 PM after a long day and simply wanted to check in and get to my room. Instead of a basic level of courtesy, I was met with hostility and dismissiveness. This is not how any guest should be treated, under any circumstances. To make matters worse, this interaction took place directly in front of my 10-year-old daughter, which made the situation even more uncomfortable and disappointing. There is no excuse for speaking to a guest in that manner, especially in front of their child. Shortly after getting to my room, I received a message from the hotel asking how my stay was going. I responded honestly, stating that everything was fine aside from the poor treatment I received during check-in. Despite that, I never received any follow-up or acknowledgment. Being asked for feedback and then completely ignored when providing it only adds to the frustration and shows a lack of accountability. This experience left a very poor first impression and does not reflect the level of professionalism I would expect. I expect this matter to be taken seriously and addressed appropriately. At a minimum, I would like to see staff retraining on basic customer service and professionalism, as well as follow-up communication acknowledging this incident. Situations like this should not be occurring, and I hope steps are taken to ensure other guests do not have a similar experience.

Location

Clean & location

Location was excellent The breakfast food was mediocre

It had everything we needed

Spacious rooms, quiet even though there were a lot of people staying there

Nothing Everything it smelled terrible in there

Clean, grounds were kept up. Ridiculous $20 per day parking fee. WiFi premium was impossible to purchase and use.

The room was spacious and clean. I especially like how entry with the key card was very easy. The soft close of the door is a great addition. The doors did not slam shut waking others in the room. The staff are always welcoming and pleasant no matter what time of day or night. Paying for parking. I think it is ridiculous that a hotel with ample parking next to other business entities make their guests pay for parking. Seems a bit greedy to me.

Everything

Good location and very clean, good breakfast. Bathroom set up. Will wake others up when you turn light on at night to use bathroom sink since bed is right by it.

the breakfast was nice. The room was very clean. they were very accommodating

The staff were wonderful and definitely helpful. The location was great, pool area was nice and the dining area was nicely set. The accommodations were o.k. for the amount we paid (because I paid for a suite with the kitchen) I didn't expect our furniture to look so run down that aspect of the lodging definitely needs an upgrade, fabric on the couch was worn and questionable looking meaning I had my son share my bed because well it looked disgusting and old. The other thing I suggest is putting the waffle area in both dining areas, we didn't even know they existed until after we had eaten in the main dining area.

The accommodation and amenities were amazing. The staff were very attentive and helpful. The location was nice as it was near a shopping and food Plaza. I think that it would be nice if there were at least 2-3 rolls of toilet paper kept in the bathroom so that we don't have to ask for more when the 1 roll in the bathroom runs out.

Clean room Had to make multiple request for clean towels. Requested to have room cleaned and was told I was on the last. Then had to request 2 more times.