The Westin Long Beach

Clean, modern, centralized area!

Clean room, pleasant staff, and good chicken wings at the bar

They were very accommodating when my reservation elsewhere fell through.

Always great!!

I loved everything. It was clean and affordable and if I could change one thing it would be the AC system. I was a bit hot in the room.

$50 parking , some $20-30 “property fee”. Moldy fountain in lobby. Room ac smelled moldy. Ordered room service the night before for breakfast, time came and passed. Called front desk, front desk forwarded to restaurant which didn’t answer and has snarky message, “we are busy and cannot take your call and you cannot leave a message”. Finally had to walk to desk to inquire. Desk said bell waiter was a no show and ordering system has been down all morning. Couldn’t refund me the charge, hasn’t gone through yet but won’t be surprised King bed was comfy, location nice.

Property was clean but little things were not, baseboards, floor in lobby, some stains in carpet etc... But, overall a nice experience.

The staff is excellent . The rooms desperately in need of maintenance . They are dark lack light. Outlets do mot work shower faucet rusted falling off. The little store had rotten products in the fridge. Overall not maintained .

The rooms outdated you could hear everything in the room above and they charge for parking even though we were guest the room wasn't expensive but extra charges appear once you get there .

Rooms were clean and comfortable

My family drove all the way from Idaho to see the fireworks on the beach on the 4th of July (250’th anniversary). This was a once in a lifetime opportunity. We had it planned to check in, get our luggage to our room, and take a shuttle to the beach for the evening. We arrived at The Westin at 7:15 pm. The housekeepers had not yet cleaned our room, there wasn’t one available. As most people know you can’t just leave your belongings in a car in this area. Despite driving all day, and arriving several hours after check in (4pm) we had to spend our evening trying to find a place to park the car and wait for a text message from The Westin to inform us that our room was ready. We drove for hours in bumper to bumper traffic trying to find a place where we could watch the fireworks with our kids and keep an eye on our car. We watched the fireworks in the middle of stopped traffic in our car. My children were sobbing. They were so looking forward to this experience. Kasha was sweet to give us some breakfast vouchers, but we will never have that opportunity again. I have NEVER had to wait until 9pm to check into my hotel room that was reserved in advance. Never. We will never stay there again.

We had a great stay. Comfortable beds. Amazing food for breakfast and dinner. Close walk into town and the waterfront. Front desk lines to check in were long and understaffed. Other than that, we enjoyed our stay.

The check in staff and concierge was AMAZING!!! I can't wait to stay again!

Parking and tourism fees add up but the comfy beds and perfect location make up for it.

Great family friendly

Great hotel great staff the young man at the front desk who assisted me with check in was amazing his name was Christian his customer service skills were exceptional and the entire staff was vey friendly and inviting the hotel is beyond beautiful with fantastic views made my birthday very special and I would definitely book here in the future and would highly recommend.

All staff was helpful and property was clean and well kept

Clean room, well kept hotel, dinner was expensive and not that great. They also held extra night of deposit against my card even after hotel check out. I had pre paid the stay. So I don’t understand that and it was aggravating

Staff was horrible

Staff were very friendly, there was quite a long line to get checked in which wasn’t expected at 8pm but the staff were wonderful and gifted us an upgrade. Comfy rooms, clean spaces and got a great cocktail at the bar.