Dutch Hotel Long Island City New York , Belvilla District 6 Formerly Sonder

Excellent location and comfort. Good value for money.

I wouldn’t rate this a 4 star hotel. It’s definitely 3. They charge you $35/night in facilities fee but not sure where the money is going to. There’s no amenities. Also you can hear everything from the hallway. Even when I was showering one night, the man upstairs was yelling (singing) so loud and I heard the whole thing for 15 mins. This was a last minute booking so we weren’t expecting much. Def isn’t my first choice for a stay though. Staff was nice.

Nice balcony, clean room, toiletries were great The Online checkin system could be better. The extra 35 dollar per person fee should be scrapped since it‘s not stated clearly when you book

Superb

Cheaper than staying downtown and close to queens plaza transport hub. There were extra fees on checking in airings to what I paid through Expedia

n/a

This hotel was of poor quality and amenities. Our beds were hard as a rock and so we're the pillows. There was no toilet paper in our bathroom. And our rooms weren't available but out of order, forcing us to wait for the assistant to call the manager at two in the morning. The staff were nice enough but you can tell thats its run by someone who doesn't care about their property.

waited days on towels. we had to remind staff for two days to bring towels and they brought them the NIGHT before we left. terrible customer service, no professionalism (front desk agent was wearing a crop top, scrolling on her phone and didn’t greet us once). our room was also not tended to once despite us hanging the sign on the door requesting maintenance. scratched up desk, unstable bed. dingy hotel that seems to have gotten a paint job and added some furniture accents to justify price gouging

Sink was clogged but Naveen was very helpful with our checkin process and our stay was quite comfortable.

Tv needs to have an adjustable arm dut to windows Cups in room would be nice for bathroom and for coffeemaker

Staff were amazing and the

Liked

The confort and how the staff is kind. Unfortunatly was not cleaned until the end of my state in spite of the fact that i usualy put the card that ask for cleaning on the dor.

Just a nightmare scenario. I had great luck with the old Sonder management, but this was abysmal. Would not recommend.

The Owners are crooks. There is nobody at the front desk Nobody to talk to Horrible communication Place is empty , dubious When I try to cancel the reservation because it was not what it was described in the description the owner after hours communicated to hotels.con he was not going to give me a refund

Upon checking in, we realized the toilet was in a very unsanitary condition. It was clogged and there was tissue paper on the counter of the bathroom. There was someone at the front desk, but he didn't know what to do, and we were told to call the customer service line. Some lady in India picked up and told us someone COULD BE here in 30 minutes or so. We were tired after a long flight and didn't want to deal with such bs, especially traveling with a baby. We end up staying at a hotel a block away. We have tried reaching out to the hotel but did not get any no response, even after 3 weeks. Avoid this hotel at all cost.

The premises, the facilities and the Manager Naveen. Very kind people around Facility fee

No one to be found to answer question or anything poor service

Worst hotel ever , never gonna come back here & no recommendations.

The room itself was very spacious and well equipped, with a large bathroom, microwave, mini fridge, and ironing board with an iron. The bed was also very comfortable, and the Wi-Fi was fast and reliable, which was particularly useful as I was staying for work. Free coffee is available downstairs, which is a nice touch. The highlight of the property is undoubtedly the rooftop. The view over the New York skyline is absolutely incredible and probably the best feature of the whole place. There are quite a few things worth being aware of before booking. There is no traditional reception service, and while there are staff members around the property, there isn't really anyone available to provide the level of assistance you would normally expect from a hotel. Room cleaning also needs to be specifically requested, which wasn't explained to us at check-in, meaning our room wasn't cleaned during the first week of our stay. The walls are also extremely thin, and noise travels easily throughout the floor. Unfortunately, despite smoking being prohibited, there were several occasions when there was a very strong smell of cannabis in the corridors, which was particularly unpleasant on my first night when the smell was so strong that it felt as though someone was smoking inside the room. There is a luggage storage area downstairs, but the lockers cannot actually be locked, so while you can leave your luggage there, I wouldn't really consider it a secure locker service. There are also no breakfast or dining facilities, no kitchen, and no laundry service. There is a laundromat about a five-minute walk away, but this is obviously something you need to arrange yourself. Finally, I requested an invoice for my stay and, three days after returning home, I am still waiting to receive it.