Holiday Inn Express West Los Angeles by IHG

The staff at the front desk was incredibly helpful and a delight to talk to.

Good location close to UCLA and Sawtelle Japan town. Breakfast buffet and area was great. Room was a bit smaller than what we're used to, and entrance to hotel was tricky as GPS didn't work well with the location. Price point was a bit high for the quality of amenities and room.

Great staff great People in general, if you want a grsat place to stay that would be it

Clean room, nice stuff safe parking

Breakfast was served hot and fresh

Cleanliness and nice staff.

Getting into the parking was tough the first time. The girl at the front desk noted my stay included a certified trained service animal and proceeded to ask me what the dog was trained for what were my disabilities were. We were there for a proceedure at vca west lost angeles and i was already nervous. I was told I was going to be charged a cleaning fee for my dog. She kept asking medical questions and after drivibg 3 1/2 hours i was able to stay at the hotel. So stressful

Great location

Not much going on in this motel. The staff was personable, but scarce. Underground parking was nice to have, but no gates. The motel has lots of homeless in the area so parking two stories underground didn't feel safe as a woman. When taking the garage stairs there was a makeshift mat under the stairs leading to me exiting the stairwell. Fortunately there is a room key operated elevator. The rooms could use updating and the visual security could be better. The nearby sidewalks were being torn up during our stay so walking around would have been difficult. Stayed 3 nights without incident.

David at the front desk was great. Super helpful and so friendly. Super comfortable and clean rooms. Convenient location I wouldn’t walk by myself at night directly around the hotel. Once you walk towards little Osaka it’s totally fine, but right around the hotel I felt a little uncomfortable to be alone at night.

Very clean, breakfast included was a great bonus. The staff was very professional.

The breakfast was good and typical of a Holiday Inn property. It appears that I have additional charges on my final bill/folio that I was not informed of. I am not impressed with that.

The hotel room was clean and very comfortable. It helped that it was right off the freeway. The staff were all friendly. What I loved the most was the breakfast!! This has been one of the best hotels with great food options. I was in a rush for dad’s surgery and couldn’t eat there but staff were great help with helping me take some food to go. They had from omelettes, sausage patties, bacon, bagels, oatmeal, yogurt, small protein milk to go and fresh fruit. I would recommend this hotel and would stay again in the future

I booked this hotel for 4 nights and left after 1 night. That was my personal experience.

The room was clean and comfortable. WiFi worked well. Staff were very nice and helpful. Breakfast was extensive in the there was plenty of variety although the food was good but ordinary. Location was very convenient and the parking garage was excellent - easy to get in and out of and good access to the key streets. However, the location was noisy due to traffic on Santa Monica Blvd.

Too noisy. Both my wife and I Couldn’t get ok sleep

Safe hotel, safe parking, friendly front desk staff, hotel seems newly updated. Negatives were my room’s entry and bathroom floors were stained and dirty and bathroom mirror damaged. But overall, an OK stay.

Yes

The breakfast was fresh and good. There was a lot around the hotel area though I did not do exploring on foot.

Great location and breakfast. The room has plenty of space We can hear sound of walking from the room above