The Valorian Los Angeles, Curio Collection by Hilton

I had called 2 days prior to my stay, not sure who I spoke to, but it was a man. I asked if there was going to be any kind of deposit since Expedia is a 3rd party booking. He said it was ONLY $200 just like that. I called so me & my partner can budget our money and know how much money to take since we knew that LA is very pricey. When we arrived, they tell me a whole other thing. They charged us $200 for EACH DAY of our stay. With that being said they basically took almost all of our spending money. We told them that we called 2 days prior & asked questions about our stay & mentioned everything that was going on but the manager was honestly rude about it. (ALWAYS ASK WHO YOU SPOKE TO, I DIDINT BECAUSE I TRUSTED ON THEIR WORD). We were super upset about this since we couldn't do much on my trip and it was also my birthday... They only gave us half of our deposit back & when we saw the bill they charged us $19 for drinks at the mini bar in the room & $2 for snacks at the mini bar. I literally just grabbed an Evian water, THATS it. As soon as I got home I called & asked what was these charges on top from everything else and TBH... it was so unnecessary for the extra charges. Worker fee, resort fee, occupancy tax and sooo much more. The manager said as long as we didn't use anything we will get the ENTIRE deposit back. Nope we got HALF back. I will NEVER stay here again. ALWAYS make your research and call for any questions!!! Don't forget to ask names.

Clean room friendly staff extremely over priced food and drink like extremely!

Cons: Only 3 towel sets when we arrived in a room with 2 beds and 4 people, room phone didn't work, no ice machines on the floors so had to call the hotel for delivery, house keepers were just ok - nice, but didn't restock fully so kept having to ask for things: towels, washcloths, coffee, cream and sugar, it's party central on the weekends. Will stay again, but do hope the easily fixable things are taken care of.

Phenomenal stay, 10/10 would recommend. Definitely will book next time I stay there. Room was clean, staff was more than accommodating.

This place was great. Highly recommend

Outdated hotel! Claims to be luxury but the bathrooms were old and could use some major updating! Bath tub was peeling and chipped, counters stained

Lots of character. Nice big room with artsy modern vibe.

DJ’s by the pool were great. Rooms very cool. Staff were very accommodating.

Staff was very nice- I’d stay again.

The pool closes at 5:30pm every day. Totally unacceptable for a $400 a night hotel with $75 valet. The decor is of questionable taste, in a very unsoothing and jarring pallette. Room was comfortable, but the mini bar was ridiculous. The jar of gummy bears was $22. I mean general rule of thumb is minibar is 3x retail.... The tiny jar held $3 worth of gummies so a 7x markup. The Andaz, sun rose, even the Ziggy are better choices. Also, there is no business center, so I had to have my online meeting in the hotel room at 7 am (9 am home time zone) while my friend tried to sleep. For such a ln overpriced place it sure is missing some essential touch points and level of comfort items. The breakfast parfait was good but the bowl had a texture on the bottom... One of the many questionable choices that the design team made in that hotel

Our room was clean and vry large, which was great. The biggest issues, and they are big, is that our room didn't have working AC and they couldn't fix it during our stay. And our shower ONLY had water that was hot and hotter. So if you are hot and sweaty on a summer day, and go into your hot and steamy room, and then into a hot shower there is no way to get comfortable. And that reality is not what you expect from a 5-star hotel.

They need to wash the windows

My problem is the hotel seems to be losing the charm it once had since it has been taken over by Hilton. This was my 3rd stay at the property and unfortunately my least favorite. I hope they can restore the charm as well as remodel and update some of the hotel.

What a great quick stay at The Valorian. I was impressed before check in even with the help of their amazing concierge, Jason. He was super helpful with recommendations and helping with a surprise for the room. While staying there Angel at the front desk was amazing! Thank you both. Room exceeded expectations. Bed super comfortable. We look forward to staying again!

It reminded me of it’s Former self as the Montreal Hotel except they had an event at the pool the last two nights and they didn’t end till after 2 AM both nights. If you don’t like loud music, don’t stay at this hotel. Or request a room in the quiet side of the hotel away from the pool.

Very nice hotel

I booked this very last minute once I arrived at the airport, and I was very pleased with the service, cleanliness, amenities etc….and the price was very affordable, compared to similar local options.

Great room, very friendly and helpful staff

The hotel and room were very nice. The room itself was large and clean. Very comfortable. Easy to walk to restaurants in the area.

Cleaning staff thorough and door staff friendly. Tried to charge us twice for resort fee. Front of house rude, unhelpful and dismissive. Water and coffee not refilled in room. Decor very dated.