Willow Tree Inn & Suites

it was clean very spacious . the person who checked me In was helpful they kept my 50 dollar deposit because I woke up late and had a late check out. this was never staged to me upon check in nor do I recall signing anything that’s states they would keep my money if I had a late check out. the area seemed like you probably shouldn’t hang outside by yourself at night but nothing to crazy

customer service

AC working properly, everything was great! No loud noises, great view of freeway and city lights from second floor …..free parking on site …..really enjoyed the stay here ….would stay again No complains

The cleanest & privacy The door seem like it would open

The rooms, especially the bathrooms have been recently renovated and modernized, looks good. The room has no carpet and you have to keep your shoes on or have the cold from the tiles transfer to your body. They don't provide slippers to compensate for that. Also, there are no hangers. The AC is noisy. Our sleep was disturbed multiple times by noisy people around the property, and by other guests in the nearby rooms. The pillows were hard and could not have a comfortable night's sleep. The neighborhood doesn't feel very safe. For the price they charge, this is a rip off.

Good Good

Great location if you’re going to universal. Room are nice and big. Walls are pretty thin you can hear everything around you.

Staff service is good. They reply promptly Rooms are smelling moldy and floor is not cleaned properly. It' close to main road and high chances of homeless people can enter the property(Seen a homeless lady was entering property and went to second floor)

It looks like they made an effort to brighten up an old motel. Minimalist design. It's right off the highway, so passing trucks vibrate the whole building. It's loud and the weather stripping doesn't cover the whole door, so bugs get in. Beds were hard and pillows were very lumpy.

The pillows were not comfortable no hanger for your clothes

The room was clean We ear a lot of noise from outside and from the room's upstairs the bathroom was clean but at night bugs came out from the walls

The floor was discustingly dirty, they do not seem to think mopping the floor is a good idea when cleaning a room.

If there was food it was not made clear. We I can’t answer Floors were slippery. Had to ask for toilet paper.

Good Yes100%

Nothing. Shower was full of spiders and other people's hairs and pubes. The nightstand drawer had beer cans and condoms wrappers in them. The bathroom also had beer cans inside it. Clearly no one actually went through and cleaned the place before I stayed.

Nothing Bad customer service 

The TV channels Freeway proximity, neighborhood, no furniture, unfinished, scary neighbors

Room was clean It's in bad area. Cops rolling through the parking lot, vending machine pretty much empty, lots of noise. Definitely not worth $120 a night

No tea or coffee kettle in room.

the reviews are deceiving