Holiday Inn Express & Suites Louisville Downtown by IHG

Location is near a lot of great attractions. Staff are friendly and helpful. Clean rooms.

The room was clean and comfortable. The location could have been a little better but overall great stay and great hotel. The parking garage was also a little bit of surprise, I don't think I read anything about having to pay for parking ($22 overnight) and the hotel not having a designated lot, but it worked out fine.

💯👌

Great hotel very clean staff very helpful

Great place to stay. Near everything.

Good

Friendly staff. Good location The AC and heat unit blew out smelly air and it was tough to control

The hotel was clean and well maintained, and our original room was spacious and comfortable. We were pleased with the cleanliness and overall condition of the hotel. Unfortunately, we had a significant issue with the toilet in our room. After it was used, the tank would not refill properly, so the toilet could not be used again. We reported the problem to the hotel, but there was no maintenance staff available to repair it, so we had to change rooms. Because the hotel had limited availability, the replacement room was smaller and did not have the sofa bed that our original room had. In effect, we were moved to a lower room type because of a maintenance problem that was not our fault. We appreciated that the staff tried to find us another room, but it was disappointing to have our room downgraded because of an issue with the hotel's facilities. I hope the hotel can improve its maintenance support and offer a more appropriate solution when situations like this occur.

Convenient, clean, friendly staff, great coffee

Clean room didn't see staff much but great stay

Very good

Everything was great

Everything was good. Room was clean and staff was nice. I always pick Holiday Inn.

Property very pretty. Not enough clerks working to check you in. Not polite at all. The comforter on bed had blood on it. Maid never changed it. Didn’t replace coffee, toilet paper or trash bags. We had to ask fir coffee and cups first room.

Everything Nothing

I enjoyed my stay They have a nice breakfast and clean rooms

Very walkable to some eating places , well maintained

Shay was great

Pleasant

Breakfast was really good. Comfortable and clean room. Not many restaurants around it for late night food... they only option we had was pizza at 10pm arrival