InTown Suites Extended Stay Louisville KY - Airport

The location Police, prostitutes, and drug activity. Also I couldn't get a roll of toilet paper

It looks like a mini studio apartment Prices be jumping around

Price was perfect for my budget. Staff amazing

had an incident where I was told I had to leave. now I can't get anyone to tell me when I will get the days I paid for back and deposit.

There were handicapped individuals waiting outside for hours, along with other guests sitting in their cars waiting for assistance. Once I finally got into my room, I found the floors extremely dirty. After walking around in my socks, they turned black from the filth on the floor. I also had to call the office every day because of loud music and people hanging out in the parking lot like it was a block party. Several long-term guests complained that every time they paid rent, the amount was always higher than expected. I call the number to the property over 10 times went to voicemail. I call corporate they said nothing that they can do. I have to wait until someone shows up! Overall, the experience was very unprofessional, stressful, and unacceptable.

Great

Everything was great. The bed was amazing and it was easy to go around with the transportation. Would definitely stay here again. Loved this place if you’re looking for a long stay and a good deal. Just read the place description before you book and you’ll be fine.

Poor

Friendly staff felt at home

photos online are staged- rooms weren’t cleaned well before our stay. Our room was right next to the road so it was loud all the time. Sink and counters didn’t seem to be cleaned. The room smelled horribly of smoke every time we entered. I had to go buy a can of febreze Overpriced for what it is. office/lobby is only open for a few hours a day. Person who checked me in was kind. But i left super early in the morning so had to chdck out over the phone once they opened.

Bad

Todo esta muy bien pero son racistas y no atienden bien a un latino yo reservé cuarto de 2 camas y me daban uno de una cama y cándele la abitacion pero me con Barron 58 dólares y no se porque tanbien able con ellos pero como soy latino me trataron mal Gracias

The help of the front office The loudness upstairs

Roaches

There's roaches. The staff are not up to par. Got charged a late fee when it was the companies fault for not being able to pay on time!!

They told me they didn't have any rooms after I made a reservation, finally she had me go look at 2 rooms, one stunk so bad and the other one was so nasty. Then I was given a room for almost 500.00 a week which was FULL of ROACHES so bad we couldn't eat or sleep! The mattress was so bad you fell off the bed when you got in it this was to be a premium room, the rugs were filthy roaches going into refrigerator!! I should get my money back. I am homeless and would rather sleep outside then here in this dump. It's a shame how they treat homeless people plus take our money so we can't get nothing else. I am so ashamed of our world and how they treat seniors

Roaches

The staff was amazingly helpful A few little things in the room….a stained rug and couch

too many people smoking pot. fights in the parking lot. insects in the room.

I am disappointed that this facility is on offer by Booking.com, as it's profile is misleading