InTown Suites Extended Stay Louisville KY - Preston Hwy

Racist and rude. Never would of thought I'd have to say something like this.. reservation didn't say anything about service animals and didn't give me a chance to show proof or explain myself. Threatened to call cops on me. I paid for a week and after 2nd day I had to go didn't get no money back at all. Never again

Nice and cozy. Clean

Easy bus route to downtown.

Genuinely wish I could rate 0 stars <3 Most horrible experience ever

Smh.

Very reasonable price and they save me in a very tight spot when the hotel that I was at shut down without notice and I had nowhere else to go. Absolute Lifesavers

Manager is rude, untrustworthy and argumentative. I booked and paid for 8 days and on day 7 was woken up by the manager beating on the door, saying that I needed to pay for the 8th day (that had already been paid for) or leave. When I provided proof that I had already paid for all 8 days, she became even more rude and argumentative, refusing to acknowledge the proof I provided and forced me to leave, without refunding me for the last day.

Not much, but it was somewhat roomy. I didn’t like that after I left I never got my deposit money back and still have yet to receive it.

Very good

Clean rooms and convenient

Need my money back cuz I did not stay in town suites canceled

Bad

No breakfast options Customer service was horrible

Pleasant

Exceptional

Bad

That they had locks on the doors Horrible location! Heard gunshots 3 nights in a row. Loud music bumping and people partying all night and nothing was done about it. People live there so they don’t clean the rooms or even supply anything you need. Toilet paper, towels , trash bags. You got to get your own. Just felt very unsafe. No one is ever in the office to help you and it’s always locked.

No hot water in the shower

The staff was helpful The rooms where old needs updates and where dirty

The rooms where old needs updates and where dirty