InTown Suites Extended Stay Louisville KY - Preston Hwy

Not much, but it was somewhat roomy. I didn’t like that after I left I never got my deposit money back and still have yet to receive it.

Very good

Clean rooms and convenient

None

Need my money back cuz I did not stay in town suites canceled

None None

No breakfast options Customer service was horrible

Pleasant

Exceptional

Bad

That they had locks on the doors Horrible location! Heard gunshots 3 nights in a row. Loud music bumping and people partying all night and nothing was done about it. People live there so they don’t clean the rooms or even supply anything you need. Toilet paper, towels , trash bags. You got to get your own. Just felt very unsafe. No one is ever in the office to help you and it’s always locked.

No hot water in the shower

The rooms where old needs updates and where dirty

The staff was helpful The rooms where old needs updates and where dirty

Good

Price was good Booked 3 rooms two months in advance, with two separate confirmations. Once got there, found out they gave two of rooms away (during big event, so got more $$). Very unprofessional Still have not received refund after more than a month Does not respond too messages, email, voicemails. Had fleas in the room

Passable

The people who work there are unprofessional and very rude

Some things need repair in the room but overall everything else is fine. The floor was very dirty.

Good place clean for the most part just soo much cigarettes everywhere and the smoke. Even though i was told the property had rules against smoking with fines, noone seemed to get fined. Also they have security but the guy literally walked to access points than left.