Quality Inn & Suites Louisville East

Upon our arrival, we noted that the room had not been cleaned following the previous guests' departure, as evidenced by debris remaining in the space. Despite our formal request for a thorough cleaning and a replenishment of towels, the promised service was not provided.

Good location near a lot of resturants and shopping

No

Drug bag on the floor, nails in the room, dust splattered everywhere, huge stains, hike in dirty sheets

Our room floor was sticky and people slamming doors and the sheets had stains on it.

Did not receive my 2 deposits when I checked out the manager was rude told me system was down

property needs to updated

The room was clean the staff were friendly. There's the old smoke smell around not sure how that will ever disappear. For a cheaper hotel it is one of the better ones I've been in.

This hotel was super dirty. The bedsheets were dirty and no one changed even when I went to front staff. All they said was “we will make a note.” It was so loud,

My

When I arrived at the hotel in the parking lot it was a lot of guys hanging around the hotel. I go in to check into the facility. It just felt so unsafe. The room was so smoky smelling like someone had stepped out with smoke in their mouth. The room wasn’t clean properly, the keys didn’t work properly, breakfast was okay but no fresh fruit. The bathroom toilet wasn’t clean enough and the tub didn’t drain properly. The staff was not happy, make it through out the day. One ice machine inside the second floor with vending machines, no posting of it. This has to be the last resort for me to stay at this hotel again.

I was very pleased with our 2 night stay. Yes some updates could be used, but the room was clean and the bed was comfy. I’d stay again for sure

excellent service ...

Room was nice. Breakfast was good. Expected room to be cleaned while out, but never was, only trash emptied once

Very clean. Normally older hotels like this aren't cleaned well. This one was. Only think I wish is more healthy options for breakfast like fresh fruit.

Cleaning staff will clean upon request and they chance the towels every day. They missed taking the trash every day though, but we told the front desk and immediately they put the request. We didn’t use the pool. Im picky but this affordable and clean hotel did the job. Walking distance to restaurants. I would definitely stay here again.

Needs better vending machines

Everything looking clean the staff is very nice.

The pool and hot tub both had water in them and it was an indoor pool but we couldn't swim because it was closed for some reason.

The evening host at check-in, ‘Ameida’ was pleasant and fantastic! The hotel was quiet and peaceful! Comfy pillows/beds. Good price!