Residence Inn by Marriott Lubbock Southwest

I liked that the was a kitchenette. Asked for bedding for the pullout sofa, and they left the sheets and blanket outside the room near the door on the carpeted hallway on the floor in no bag or anything. And now I’m supposed to sleep on that? I called the front desk on my cell phone, (because the room phone wasn’t working either, and they told me someone was coming to fix it that day and no one did.) the lady who picked up the phone told me she didn’t have a key so left them on the floor like it was appropriate. I just didn’t even know what to say. No one ever came to clean the room once while we stayed there. and we went to the front desk and asked them to since there wasn’t a sign to hang on the outside of the door..Very disappointed.

Carpet was coming up in my room and when told the front desk, she said they knew about it and were waiting on replacement.

Location and size of room Carpet was coming up in my room and when told the front desk, she said they knew about it and were waiting on replacement.

Breakfast was a little sparse but adequate

The stay was amazing, kitchen in hotel was so practical for the stays. Ms. Tracy was phenomenal and attentive. Breakfast was great and area was great to dine in. Rooms were clean, kitchen was equipped, workout room was great, great equipment. Very thoughtful to have a water filter dispenser in gym. I didn’t utilize the laundry area but saw people going in and out washing. Swimming pool was well maintained. Would have loved the Grill to be working. Over all fantastic place to stay.

The hotel was very clean and the staff was friendly. The room was terrific. The room was spacious, clean, and the calm decor gave my husband, and I comfort resting from a long day.

We stayed while in Lubbock for a wedding. Our room was clean and comfortable and was the perfect size for a 3-night stay. We would stay here again.

The room was clean and spacious.

The staff was helpful but we were oer charged 3 addtional days. When we arrived they did have our room available. We were put in a room with 2 double beds and a studio when we paid for King bed suite. The room was not available till the next day. My brother in law had to change rooms due to mold!! We had to ask for toilet paper. We were only given one set of towels in one of the rooms. Honestly if it weren't for the people at the front desk who were curtious always smiling our stay would have been a complete disater.The hotel is in need of renovation badly! I will not stay here again!!!! DO NOT Reccomend.

Front desk clerk was friendly. The space in the room is nice!

Exceptional

The only other issue we found was our bathroom in 107, would have random smells in it. I had smelled pizza during the night, my husband smelled weed at one point and then the morning of checkout we could smell cigarette smoke. I have zero clue where it was coming from since we were on the bottom floor, the only thing we could think of was maybe the emergency exit that was next to our room, that people were smoking there. Doesnt explain the pizza though!

Upon arrival, our room was not clean. The garbage cans were already full, the carpet was torn, and the room appeared poorly maintained. Housekeeping was not provided daily, which became frustrating given the condition of the room. We were also surprised to find only one roll of toilet paper in the room, and when I went to the front desk to request more, I was met with rude and dismissive service. The room had several maintenance issues. The shower curtain did not reach the tub, causing water to spill onto the bathroom floor. The bed was extremely hard and uncomfortable, making it difficult to sleep well. The complimentary breakfast was one of the weakest offerings we have experienced at a Residence Inn, with limited selection and items frequently depleted. The breakfast attendant was consistently friendly and welcoming, and Tracy at the front desk was pleasant and helpful. What concerned us most was the lack of attention to cleanliness and guest service. We watched an employee step over trash left in the hallway rather than picking it up. On multiple occasions, it felt as though guests were an inconvenience when issues were brought to staff's attention. The pool was cold and underwhelming. Overall, the stay failed to meet basic expectations for cleanliness, maintenance, comfort, and customer service. We chose this hotel because of the Marriot

This place is in some desperate need of some maintenence and cleaning. The carpet is coming up in the rooms, tiles in the bathroom are uneven. The shower curtains are too short for the shower, so a constant flood in the bathroom, meaning constant trips to the front desk for more towels...because there was 0 housekeeping in our room even with a 3 night stay. No soap/shampoo etc in our bathroom. Garbage was always in the hallways. Firepit was broken, pool was cold. 2 out of 3 days the waffle maker was not available, and on the last morning breakfast was pretty scarce at 8 am. Cleanliness is suspect. Cockroaches outside by the fireplace, and inside the lobby. Apparently there is a fee for parking (which no one mentioned at any time) Staff were scarce and not helpful. For the price of this hotel, stay elsewhere, it was horrible.

Spacious Bathroom wasn’t the cleanest

Also, if I reserve for 4 people, why they only put 3 towels?

A quiet stay as always . No issue to speak of .

Very clean property. Convenient location and well-maintained!

Lean room, great staff, safe location

A nice quiet stay as always . The room was clean and breakfast satisfied . Easy in and out to the roads .