Tru by Hilton Lubbock Southwest

Convenient location. Quiet. Clean. Comfortable.

The only issue I had was the air conditioner. Although it was set in the high 60s it wouldn't cool very well. Maybe the coils need to be cleaned and or the filter. This may explain the low bellowing noise all night long. Other than this I had a great stay and it was my birthday. Thank you!!

Everything was clean and very comfortable! Would definitely stay here again.

Awesome place. Even better staff

Experience and staff was great

​The ceilings here are paper-thin. At 2:00 AM, the guests upstairs decided to host what I can only assume was a competitive stomping tournament. The structural integrity of my room was actively under siege. ​When I finally lost my mind and called down to the front desk at 2:00 AM, the ladies on the night shift were actually great and tried to help. The real problem started at check-in. The guy at the counter possessed all the charm, personality, and warmth of a damp piece of drywall. Just an absolute black hole of hospitality. ​To cap off the misery, the mattress was dangerously thin and completely uncomfortable. I’ve seen roadside motels from 1995 with better lumbar support. ​For the premium price Hilton is charging for this place, it is an absolute highway robbery. Credit where it's due to the night-shift ladies for dealing with the chaos, but save your money, save your back, and go somewhere else.

The housekeeper wasn’t stocked with enough things needed. Not enough body wash or toilet paper. Breakfast wasn’t bad

Good fitness center

Stayed here many times always been a great experience except this time. In our room instead of the white roll down shade, they took Walmart curtains and hung them up. Room was so bright. There was a huge street pole right outside. Our room. Looks like we have lights on. I only booked these hotels and pay more because they have the darker rooms. Also pool was closed without any warning before arriving.

Game room area. Staff very friendly and cheerful!

Everything was amazing. Only thing that was not good was not being able to use pool.

Rooms are falling apart and are barely cleaned. We used to stay here a lot but won’t anymore.

Pool was under maintenance. Staff was not cleaning tables during breakfast.

Staff was super friendly and the hotel itself was very comfortable

Y

Staff was great!! Our room wasn’t cool enough played softball all day, moved us quickly no questions asked, then checked in to make sure all was nice and cool after!!! Can’t want to come back

Staff and toom The side door to take our dogs in and out never worked

Great place conviient

I liked how clean and quiet the hotel was. Front desk was friendly. The body wash was empty and there were only 2 large towels when I checked in 4 guests.

We were checked into a dirty room so had to be moved. Breakfast said it ended at 10