Fairfield Inn and Suites by Marriott Lubbock Southwest

The customer service was great. The property was clean and smelled nice inside. The bathroom could have been cleaned better.

We enjoyed the place as a last minute unplanned stop passing through Lubbock it was nice.

Front desk was the best I've ever dealt with. Thanks. Had a great experience. Love the patio.

The bed was so hard and uncomfortable.

bathroom vanity full of ants

M

Excellent service and friendly staff. Enjoyed the outdoor area next to the pool. Clean and comfortable room. Will stay here again.

Quick trip over night for Fourth of July weekend, it was great!

good location in sw lubbock

Definitely a nice, clean and quiet place. We will stay again.

Air conditioning was terrible. Expedia site said free parking. We had to pay for parking. Probably will not stay at this or any hotel affiliated with this one again.

The staff was friendly. They had to switch rooms because there was a huge fan drying the carpet when I walked in the room but it was taken care of quickly

Everything was great. Our room had a large wet spot in the middle of the room and the hotel staff tried their best to accommodate us for the slight inconvenience. Due to it being a very busy weekend, we weren’t able to switch rooms but they did help us out to the best of their abilities

The air conditioning only worked when it sensed movement, was always hot at night while sleeping and when coming back to room,.since their is no movement and had to pay for parking, but the staff was awesome and hotel and rooms were clean

Everything was great and as expected with this particular franchise choice. I can often count on Fairfields to be nice regardless of where they are in the country. My only request, and this is not a slam, nor a negative comment in any way, is that they add vanilla creamer. Normally hotel chains have this option and this one did not for whatever reason. It's just one of the small things I enjoy and look forward to on trips. I highly recommend this chain and l9carion for your stay.

The room was alright, nothing special. There was never anyone at the front desk to help. I waited almost 10 minutes the first time and gave up the other 2 times when needing more towels. They don’t answer their phone either, so don’t call for towels. They charged for parking- even though the website said they don’t, and even better there were about 5-7 cars broken into the first night we were there and the staff was not helpful. Breakfast wasn’t great either. I will suggest another hotel for our team next time we come to Lubbock.

Breakfast sucks! Sausage looked like it was old and gray. Even the bananas were rotten on the inside.....the English muffins were rubber. It Sucked

Hotel was clean and cozy.

The air condition was working perfectly. The staff was very nice and friendly. The room could have been cleaner… there were hair in the shower from previous guests and a bottle cap behind the bathroom door from previous guests. So you know that they didn’t clean it very well.

Towel rack was not prest. Looks like it was taken off. They had joint compound where it was. Other little things but room was comfortable and served it purpose.