Holiday Inn Express & Suites Lubbock West by IHG

Excellent staff and friendly!

Room was clean, staff was efficient and friendly. Breakfast was good, but one coffee machine was non-operational for a time. Speaking of coffee, I'm pretty sure this was the first hotel I've stayed in that only had in room coffee on request. The placard said (and I'm paraphrasing) plastic stir sticks are not eco-friendly.

Good clean rooms and a friendly staff

Was dirty. I would not stay here again.

The room was clean and the check in staff was friendly.

Nice room. I didnt like the bed being too high and toilet seat too low. Breakfast was great. Lots of selections. I was only there for a short time so I didn't use the amenities. Friendly staff.

Dirty area around entrance because of pigeons

Well situated.

Attentive staff Good breakfast

The staff is amazing! The room was absolutely perfect and very clean. The beds were in fantastic condition and clean!!! The breakfast was great!!!

Excellent staff, very clean and comfortable

The clerk waived the $50 fee because we did not look like troublemakers and it was midnight and we were leaving early. What a dumb policy. Perhaps you should change the policy based on the age of the people checking in.

Service was excellent time for some updating. Comfortable and Safe

Convenient to alot areas and stores. Very clean and the beds were very comfortable.

We had a handicap accessible room with a roll-in shower, but when we showered the water went all over the bathroom, and under the door outside the bathroom. The main door didn’t seal very well and it let in every sound from the front desk and hallway. We went to use the pool and hot tub, but there were so many chemicals the hot tub almost overflowed with foam when we turned on the jets and we couldn’t breathe after about 30 seconds. The pool was literally bubbling and we all broke out in hives. The only upside was the front desk attendant who was great and gave fantastic food recommendations.

Close to restaurants clean and comfortable.

Muy buen servicio y muy limpio todo

Very nice

Good service and friendly staff

Food was good. The room was not cleaned. I was told that I had to verbally request it. That not putting the do not disturb wasn’t enough to indicate to clean the room.