SureStay Plus Hotel by Best Western Lubbock Medical Center

Everything was great!!

Location and price Looks a little old but good condition.

Nice pool. Fun bar. One free drink from bar which I took to the pool.😁

Bad

Don’t go to breakfast because the egg it’s not good the pancake mix it’s watery and after it finishes cooking it gets stuck and only comes out in pieces the lady that puts food she’s the receptionist she separates plates from each other and does not wash hands after going to receptionist. Very bad customer service the receptionist she’s not polite never happy.

The pool The cleanness of the place.

The condition of the property is poor. Cracked tiles, rust, worn/shabby trim. Carpeting hadn't been vacuumed for a while. But the room was big and the bathroom was a comfortable size. We could see the bottom of the pool from our window and it was filthy. Breakfast was terrible. But the highlight of the stay was that they have an onsite bar, that was a lot of fun and very friendly staff. Overall it was a good place for the night.

The rooms were clean and comfortable. Kids loved the pool. Room door jamb was sticking, hard to open. Two ladies at the front desk were unpleasant. Didn't mean to interrupt their break station. There was no designated grassy dog walking area. Had to go across the street. Breakfast was under cooked and cold.

The only good thing about this property is the bartender. Room was dirty, bathroom shower curtain had green and brown snot and boogers all over it. The lady that was there at check in Was terribly rude and seemed to be bothered that we got two rooms.

Good

Mgr was gracious enough to let us check in early for 25 dollars

Great stay

The first person checking us in was on the phone about another guest checking into their room and pathetic previous guests luggage still there. She didn't care one whether we were there or not. Get to our room and it was still dirty. We just cleaned it ourselves because we knew they weren't going to do it, and it was just easier. The pool water looked like a white color. The breakfast was okay and there was a sweet older woman that checked on us. The bathroom water was burning hot in our room even on the coldest setting it was scalding. Due to the event of the weekend it wasn't worth complaining but definitely won't be a choice next time we visit.

Staff was kind and room was clean

It’s a ok place for a few days visit. Some of the gym equipment broken so you won’t be able to use..

Helpful at any hour, friendly and smiled.....such a great place to stay...

Everything was awesome

Staff was so friendly and pool was awesome! Clean and spacious rooms.

It was a great day beautiful pool nice property manager was so nice

It’s was good and quiet needs updated and clean better but the kids loved the pool.