Hampton Inn Detroit/Madison Heights/South Troy

This is a very nice Hampton, clean, well maintained, and great staff. I shall stay at this Property anytime I need to be in this nice neighborhood in Detroit area.

THe staff were wonderful. Everyone we interacted with were bright, and professional. It made me happy to see that. Even the cleaning staff were welcoming. The wall paper and some minor building items were showing some age, but it doesn't bother me. The price point more than made up for that.

The property was fine. The beds were comfortable. Everything was dated but clean. Staff was very helpful. What I didn’t like was the fact that Booking.com failed to transmit my reservation and my travel companion’s reservation. I was stuck on hold for 25 minutes, then treated to an overseas operator that I could barely hear who then proceeded to argue with me and the hotel staff. Booking.com needs to work on their customer service.

I completely understand that mistakes happen, but this felt like housekeeping had started our room, taken the tip, and then simply walked away without finishing. Leaving cleaning chemicals and a dirty rag behind was also concerning, especially since I was traveling with my children. I brought the situation to the hotel's attention, but no compensation, Hilton points, discount, or even another gesture to make it right was offered. That was probably the most disappointing part. I wasn't expecting anything unreasonable, but I did expect the hotel to acknowledge that this was not an acceptable housekeeping experience. We've stayed at many Hilton properties and generally have good experiences, but this one definitely fell short of what I expect from a Hampton Inn.

The room was great! Will be booking again

The weekend breakfast hostess pushed people out of the breakfast area at 955 just so she can clean up and exit on time. When bringing concern to their attention they only said “we are remodeling and hope to see you soon “

Very clean, updated hotel. Staff was very friendly and helpful.

Exceptional

Good breakfast, nice pool, friendly staff and clean facility. No towel bars in the bathroom so it was hard to reuse towel.

Friendly staff , good property and nice swimming pool. Breakfast had decent options. Hope to visit again.

Cleanliness of the room, the staff was friendly and helpful..

Decent enough!!!! For the value we enjoyed our stay!!! Especially the fact that it wasn’t smelling like CBD !!!! That’s Michigan normal now Great location !! But this property needs upgrades soon Nothing serious just as I have mentioned earlier that this property needs some updating and upgrades

Complimentary coffee was fantastic and breakfast Our room wasn't thoroughly clean, hair was in the bathroom everywhere the flooring was dirty too

Good

The hotel was in a wonderful location for an event we were attending. Rooms are a little smaller than I’m used to at this chain and some updates would be welcomed. But, the staff was super helpful and friendly! Overall, a good stay and we would come back.

Very old.needs updated. The entire building had a horrible smell All above

Hotel is showing it's age, but the staff was very polite and helpful, and everything was clean.

It was a great location close to everything we wanted to do. N/A everything was great

clean and comfortable

It was and quiet clean, breakfast was delicious I can't say that there's anything that I didn't like