Best Western Manhattan Inn

They didn’t get us are Rooms at all terrible service

Nothing They didn’t have our reservation

Exceptional

Bonnie the front desk, receptionist, was fantastic wonderful employee very helpful with everything. I believe she deserves a raise. She is a great employee and I would not let her go if I was the Company. The bed was comfortable the room was clean, just with the remodel, there are a few minor aesthetic issues but nothing major, I did enjoy my stay. Thank you.

Very good

The breakfast was great! Only disappointing part was the pool was not open. Otherwise staff were very friendly and helpful.

Staff was helpful. Breakfast was so-so.

Ac was very noisy and and so were the surroundings. Parking is not great! Bathroom door wouldn’t shut all the way.

Size of room cost of room Large area of trash outside where u park. Also rails needed to be repaired and painted

Breakfast was awesome! Hotel staff was very friendly and helpful! We picked this hotel because it had a pool because we wanted to cool off after a long day in the sun at a baseball tournament. The pool was closed "for maintenance" and no employees knew why or when it would reopen. No warnings or communications were on the website while we were booking. The key cards needed reprogrammed several times. That was annoying.

Exceptional

The staff (night clerk) was very cordial and well mannered. He even dug out a charging cord for my old flip phone that I had unintentionally left at home and also computed a map to a friend's address in Manhattan so I could find his home.

The room we originally got put in still had someone staying there, we opened the door and were greeted with a very unpleasant smell, as well as someone’s belongings. Thankfully for us, and that other person we did not see each other. So the gentleman tried to upgrade us, by giving us a room with a bigger bed, but the upgrade we got was really not what I’d call an upgrade. I hate to leave such a negative review, but the whole reason I booked the room was for the jetted tub, that we didn’t even have in our upgraded room.(couldn’t rent out the only other room with the jetted tub due to malfunctioning door locks caused by their renovations) So we settled for the upgrade, however, the bathroom door was damaged and wouldn’t close properly, the tile was so loose that when we stepped into the bathroom the towel we placed on the floor got stuck under it. There were other small damages that I took photos of as I didn’t want to be blamed for them. I understand things get messy and/or messed up during renovations, but I really do think the only redeeming quality of this stay was how helpful, polite and kind the two gentlemen working were. If my review were based solely on staff interactions, it would be above the charts. Oh and the bed was super comfy! I’d definitely stay away until their renovations are completed.

Breakfast

The breakfast was one of the best I have tried. The visible trash in the back of the building

The visible trash in the back of the building

I paid for a room with a jacuzzi tub and didn't get it because of remodeling that wasn't reported prior to submitting my reservation. The indoor pool was ice cold and not as clean as it should have been.

Everything

We was told on the site I book at that I was getting a spa tube and did not doing remodeling and everything was left open to see in the rooms that they are working on not a good stay for one night breakfast was cold and not good Everything

room key didnt work. had to walk 4 times to the front desk. door was also broken. no elevator. had to carry luggage over stairs. looks like a construction site