Hampton Inn & Suites Marshalltown

The room very clean and the young lady at desk very nice

Very nice staff. Helpful.

Nice new gym equipment. Liza at the front desk is lovely.

I killed a roach and two spider in the first 24 hours i was there and there were no accommodations made or refunds given for the grossness of my room.

Exceptional

Room was very nice and large. Only problem was not much water pressure in the shower

Clean and the staff was friendly

Just what we needed to stay overnight on a long trip

Very comfortable stay - clean room and comfortable bed. Breakfast was pretty good as well.

no coat hangers, no iron or ironing board in the room, no room cleaning between nights, not even emptying the waste baskets

Large room! Pool open until midnight. Breakfast served until 10am.

Very good

The room was clean. The staff was helpful. Breakfast was good. Parking is plentiful.

Need to provide small milk cartons and NOT a pitcher of milk! Very unsanitary!! YUK!!! Better selection of different yogarts. Went for breakfast at 7:00 am and only three yogarts left to select from. A screwdriver was left in our bathroom so we could open and close sink drain with it. The bathroom door wouldn't close do to the door not fitting in frame. I was NOT impressed with Hampton Inn this time and have stayed there more than a dozen times over the last six years.

I would not return. I spent over $200.00 a night for a queen suite with my 2 daughters. Housekeeping apparently only comes when you check out. So I had to go to the front desk after they did not come after the first night to find that out. I had to request new towels. Which I will also mention that the towels were the worst quality I have ever experienced at any hotel. The chairs in the room for the desk are extremely uncomfortable. A few USB plug-ins were not working in the room. Our room door did not shut completely on its own. Had to manually push or pull it shut. Breakfast was OK, nothing special. Only one elevator was working while we were there, so long waits or stairs. There is major light that seeps into the room in the morning. I would not recommend this place to anyone. The only upside is the pool was a decent size and they had the fridge cool when we got into the room. This stay was a major bummer for our trip.

Enjoyed the space in the King suite.

Well maintained, quiet, comfortable and pleasant environment. Plenty breakfast options. Finding the road to get into the property was a bit tricky.

We had a king suite, we loved the space it provided Great area for snacks I have a photo if requested. Our chair in our room had a terrible stain on it. I'd feel uncomfortable putting into writing what it looked like. Staff had a sign at front desk that read along the lines of "be back soon helping a guest". She walked in through the main entrance. My 17 yr old son said," wow mom do you smell the weed? " She reeked of marijuana. She asked me my name, handed me my room key and walked away. Didn't tell us where the elevators were, didn't even say our room number to us, no "here's where breakfast is, there's the pool' etc.

Nothing We showed up late 10pm. There was a long line checking in with one worker (she was very overwhelmed). She checked in the first couple at the desk and they immediately came back down to say there was someone in their room. And then another man came down and said his shower would not shut off. We stayed another 30 minutes (45 total) and we were still fourth in line. We ended up leaving. I will never “try” and stay at a Hampton ever again. And I still had to pay for it…non-refundable. Refunding my stay would be a start to making it right. Very disappointed.

Passable