Extended Stay America Suites - Charlotte - Matthews
About Extended Stay America Suites - Charlotte - Matthews
Comfortable Accommodations Extended Stay America Suites - Charlotte - Matthews in Charlotte offers four-star comfort with air-conditioning, private bathrooms, and fully equipped kitchens. Each room includes a refrigerator, microwave, stovetop, TV, and free toiletries. Modern Facilities Guests enjoy a fitness center and free WiFi. The hotel features a elevator for easy access to all floors. Convenient Location Located 17 mi from Charlotte Douglas International Airport, the property is near attractions such as Pebble Creek Golf Course (4.3 mi), Southpark Mall (11 mi), and NASCAR Hall of Fame (12 mi). Guests appreciate the friendly staff and excellent service support.
Amenities
- Fitness center
- Café / coffee shop
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
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The room The staff The traffic
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Exceptional
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Nothing there was a roach in our room and you smelled marijuana all around the hotel Everything
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Traffic around the area
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Especially the staff Traffic around the area
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Exceptional
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I booked this hotel for someone else only to get harassed by another guest in the elevator. People outside the hotel smoking weed and felt unsafe.
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Location Elevator was down Doors not fully accessible
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Elevator was down Doors not fully accessible
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The front lobby was very clean and smelled fresh. This is why I got the room key and decided to stay. The actual room itself was dismal. The room reeked of weed. So much so that I walked in and out in the same breath. The “suite” was tiny even for a regular size room and the pleather chair in the corner was completely peeled to the lining. The hallways were dingy and smelled of old food. We did not stay and when asked for a refund the staff had so far refused.
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The staff. Iman she is very nice and always has a smile. N/A
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N/A
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Superb
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Maybe my expectations were too high or rather had never stayed in an extended living hotel...there was so much upkeep that needed to be done to our room. Paint chipped off the walls everywhere, towels were so thin, the two chairs in the room looked like a cat went crazy on them and the "leather" was ripped to shreds. The blinds were your basic wood blinds-no curtain-definitely not black out so the room was completely lit up in the morning. Probably my biggest complaint was the A/C. The air was working however there was so much moisture in the air that our clothes felt wet. I brought a fan so that helped-but it was cool and humid in our room. I knew I wasn't staying in a 5 star hotel but didn't realize the basic necessities for a hotel room would not be there. I will say the bed and the bedsheets were clean and comfortable. When we first got in the room I put my cooler on the floor and it dripped water. I grabbed the one kitchen towel that was provided to wipe up the water and the towel turned black-that was my first impression of the room-and went down from there.
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I like that it was very clean, the AC was great and the staff was very attentive and nice. Yes, I'll recommend it.
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Room smelled very musty. Had to change rooms for the second tonight. Staff were helpful accommodating the change.
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Traffic off the main road. Hard to get in and out.
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The best part was the staff were very helpful especially Iman. Traffic off the main road. Hard to get in and out.
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Staff were wonderful N/a
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Staff was wonderful N/A
