Best Western Gen X Inn

We have stayed here multiple times when we come down to Memphis, and we are always pleased. The rooms are always clean and we do like the breakfast they serve.

The property was located in the medical district of Memphis, this was convenient because there are plenty of restaurants, stores and more close by. The property is very old. The size of the elevators were ridiculously small, the bedding had rips and holes in it, the shaded blind was torn and also had a hole in it, there were horrible gnats and flies and an awful smoke smell in the room. The hotel looks poorly built.

Keya the assistant manager is an absolutely joy, always very courteous and helpful. Great location, each time we visit Memphis this is our preferred location.

Friendly staff, Clean room, Cold AC Location is good but don’t leave at night

Such a mediocre hotel for the price

Not much Older building needs work & too close to Jail House.

Didn’t stay for breakfast Property was fenced but covered by razor wire

Nothing The location did not feel safe and condition of the hotel was not matching online . Expensive for what it is . Not recommended

The staff was very friendly and made sure that everyone felt welcomed.

Nothing Everything

Excellent service and great place to stay.

Kia...the property manager was excellent! The free bfast...was just okay...the need to get big momma in that kitchen to make a proper mid south bfast

Excellent Nothing

It was clean and nice It sometimes takes a min for staff to arrive at the front desk.

Hotel smaller than normally stay in; breakfast simple; staff were not rude, but not friendly - didn't help with breakfast questions (asked what were containers in fridge & was told to check labels, could have been friendlier when answering); parking close to building, but very small lot - thankfully hotel wasn't full or wouldn't be able to park

Front desk attendant was great very nice. But the room bathroom was dirty

Centrally located to the area I was visiting Razor wire around the top of the parking lot wall was a bit concerning and the morning lobby staff was too busy flirting with each other to notice the breakfast bar was empty of a few things. When we questioned if more was coming, it still took 15-20 minutes for eggs

The toilet was wobbly

3 day breakfast was very good but 2 days breakfast was late, several items were limited or missing all together. Place was not kept clean, coffee machine leaked for two days with coffee running to elevator. Building is not well maintained, lost AC day 3 and had to move rooms. 2/5 days understaffed. We love asst mgr Kia and her daughter( friendly and helpful) but due to inconsistency I wouldn’t stay there again.

Breakfast was ok. Had a few concerns about safety but not unusual nowadays. Staff was great.