Cadillac Hotel & Beach Club, Autograph Collection

It does not match the pictures on the listing. On my recent trip to Miami, I decided to stay at the Cadillac Hotel after doing some research. I normally browse through pictures in the room description and there was a balcony pictured but when I checked in balcony. Also the hotel was under renovations which is fine but I feel like if you booked an oceanfront view room you should only be able to see sand water and maybe some palm trees. 60% of my view was a dirty mouldy pool with forklifts around it and workers here and there and behind it was the ocean. The difference between ocean front and ocean view means ocean front. You should see nothing but water ocean view means you might see the ocean in the distance. I still feel like they didn’t give me the correct room. after complaining to Expedia they called the manager and they would not switch my room. They said I could only downgrade because there was nothing available. They also said they would not honour a refund so I could check in somewhere else. The men that work at the door didn’t open the door for me for the first two days because they were too busy talking and then day three and four they started doing their jobs and actually opening the door. Housekeeping will knock one time and then they’ll just open the door without warning this happened to me three times during my stay. The only decent service I had was the guy that brought up the room service. I wouldn’t recommend this hotel.

More transparency when booking that pool is under repair

Sadly the pool was out of action completely and I then spent several hours dealing with an administrative error where I had been overcharged. Helpful staff but I lost 1 night of a 2 night break

Other than it looking modern. Nothing else. Outside very ran out. Entrance and exit was not safe.

Bad

Pool and area under construction. We were advised well in advance so no issues, but made it hard to rate the amenities higher. Location and staff were amazing

The guy at the door who had to stand their all day helping with luggage and telling people to “watch their step”. Everything else about this property is negative. The renovations happening to the pool, the staff who are rude die to their own hotel having renovations. There were no bikes available that we paid for, there was no fridge in the room. Breakfast included isn’t the full breakfast, you then have to pay for most things apart from basic fruit and toast. The location is away from everything. The trolley that takes you into south beach is overcrowded

Exceptional

Breakfast was so expensive

Good place

Loud no vibe tikki bar pool or hot tub and had to shuttle to another hotel to swim while they were nive but always full one time said it was overcrowded

The maintenance men and the guys that helped with doors and luggage were AWSOME. The staff behind the desk didn’t smile much or even asked if things were ok. Being that thy were under construction my husband and I thought they would be more accommodating. Didn’t feel welcomed at all. Our oceanfront room was beautiful until you looked down into the dirty pool with construction sites beneath us. It was our anniversary and through conversation with hotel prior to getting there I was asked if we were celebrating anything. I mentioned our anniversary and nothing was said at the front desk. We told staff at the restaurant and we thought the waiter was getting us a small shot of lemonchello at no cost. We ended up paying for a drink we didn’t like. Terrible experience here. Hopefully for future visitors the new renovations will be enjoyable and staff will be better trained. They also didn’t tell us the would have to hold $700!!! We thought we only had to pay $245 for resort fees smh we were short money most of the trip because of this. The lock box also locked our passports in right before we checked out! It was broken. Took maintenance some time to get our passports out. Do not book here until November. That’s when they are supposedly going to be done with renovations. We booked in March… found out they started renovations 3 days before our trip here! No pools, no tiki bar, no outside amenities. Beach was ok.Eden Roc was our place to go for all pool amenities. Book there! BEAUTIFUL

Very disappointing experience. Just 3 days before our stay, I received an email saying the hotel pools were under renovation and that we could use the pools at another hotel, about a 15-minute walk away (with golf cart transportation). By then, it was too late to cancel and book another hotel, so we stayed anyway. The worst part was paying for an ocean view, only to look out the window and see a construction site instead. This should have been disclosed much earlier and clearly when booking. I would not stay here again.

Everything amazing and enjoy lot nice hotel close to the beach ️

The room was comfortable. I got to my room and decided to go on a walk, once I left the room, house keeping came in and took $1,300 cash from a zipped up pocket in my backpack. Security said they would look into it and I have not heard anything from them since. Very frustrated and would be skeptical of staying in this hotel again.

We were not able to use the pool and they did not let me know in advance

The hotel is locate in a good area. The staffs were kind and friendly.

After booking my accommodation I received a confirmation email advising that the pool area was under renovation. I messaged 3 times and emailed twice to confirm whether the pools were available for use as this is the primary reason why I booked this hotel. I did not receive any response to any of my communications. When I checked in, I was told the pools were closed but there was an arrangement with a nearby hotel to use their pool and a regular buggy shuttle to and from. The shuttle was definitely not regular or frequent and I waited between 40 and 65 minutes to be shuttled which was extremely disappointing. Whilst the bed was comfortable, the pillows definitely weren’t. They were lumpy and went flat.

the view stuff, bad smell, construction, noise, price

Bad