Quality Inn & Suites West Monroe

Elevators not working..thankfully gave me first floor...gym she said is " not working .." at first the staff said it is opened 24/7......found a towel with holes in my room, shower was not cleaned ...not best service but grateful

Additionally, the elevator was out of service, creating a major inconvenience during our stay. Furthermore, the toilet was not functioning properly and had to be manually plunged every time it was used, which is unacceptable for a hotel room. These issues substantially affected the quality of our stay and did not meet the standard accommodations that were advertised and paid for.

Good location and staff was helpful

Removed. The springs were broken in the mattress and it was miserable to sleep on then along with that they had no more pillows or comforters to give to us which should have already been in the room so we had nothing to sleep with on that horrible mattress. For zero sleep and paid almost $300 a night. The bathtub was nasty with dirt coming out the sides the rags was old and filthy need most def need to be thrown and get new ones!!! I would recommend that they need to shut down and don’t rent out anymore Rooms until they get stuff fixed and remodeled!!!!

Worst stay ever would have moved except everything that weekend was sold out. Elevator didn’t work. Toilet in room didn’t work and we had three travelers they wouldn’t give us an extra towel for the additional traveler. Never again will I stay at a QI.

First thing was the elevator was broken. Then we get in the room, we couldn't turn the TV on because the batteries in the remote was dying. Next, the towels were dingy looking, it's like they weren't washed. Last, the toilet stop flushing.

This hotel need to be shut down. It is not CLEAN or sanitary. It has roaches. The elevator is not working. Only parts of the building have A/C. The rooms have HORRIBLE file odors.

Staff was friendly. Hotel is dated and the elevator does not work. Hotels next to it are comparable in price but seem way cleaner and newer. This should be priced way lower

This hotel is overpriced for what it is. I can not understand why. The elevator was broken, 2 of the 3 ice machines were broken, and the laundry facility was out of order. The room was ok, clean. I have stayed at other Quality Inns that were better than this one. It may have been better then other hotel options in the area, however for the price, it was not good.

The elevators were broken, we could not take a shower because the bath tub was dirty, the towels were dingy. Nothing clean about anything.

Would not stay here again. The elevator and the ice machine did not work. Breakfast was sad and not appetizing. They put 4 couch cushion pillows on our bed to use and a fitted sheet that did not fit the bed. Every morning all four corners of the sheet were pulled ho and off. The room was gross and dirty and the towels we got each day were yellow or smelled. Not the worst place I have stayed, but ai will not stay again.

Room ……comfortable Elevator was. Not working….wasnt working couple weeks ago either….unacceptable Ice machine on bottom floor not working……again Had 3 different families in my group…..started out a disaster ,unable to do rooms on 1st floor…at first… Lady at front desk did a wonderful job of placing us all on first floor…..she was extremely nice and did accommodate us. Will be returning to that area but uncles problems aren’t addressed,won’t be staying there

The elevator was not working and when talked to the staff it had been down for quite awhile. We had 3 rooms and not nearly enough towels per room. The staff especially night shift were not very helpful at all. One rooms shower was really in bad shape. And kids would not even use it

Staff was nice and coffee was hot. Decor of the room was not so attractive. Not enough towels in the room for at least two showers in a day. Also towels were stained, dingy and worn. Had to go to the 3rd floor to get ice. price was high. Fan in bathroom was loud

Nothing, even looked at what it would take to get out of hotel without loosing money Elevator and ice machine were broken. Room door was stiff and misaligned. Hard to open and close. Bathroom door could not close all the way because it was misaligned. Beds and pillows uncomfortable and bed was too small. Quality of hotel was not disclosed and did not look like any repairs would happen anytime soon for the entire hotel. Rooms smelled, actually bought air freshener. Didn't eat the breakfast due to cleanliness.

Only location Poorly maintained

Clean room and great amenities!

The room was not clean, the bathroom needs to be remodeled. paint chipping, the bathtub and enclosure was painted and pealing. the water that came out of the faucets was brown in color.

The elevator has been broken for months