Hilton Garden Inn Mt. Laurel

parking an issue. some amenities a little dated

I enjoyed my stay home stay clean services

When I arrived I was told the check in and check out time changed (not in my favor) it delayed check in, and I was never notified about this change. Front desk was so rude. I asked for an additional blanket because there was only one thin bed sheet not even one blanket. I was told it would be delivered, never was. But the absolute worst part of our stay was my daughter getting changed in the room, naked and staff walked in!! She said she was from house keeping and didn’t know the room was occupied. She kept talking as my daughter was changing door wide open. Mind you my daughter is a minor, I was so alarmed and upset. Worst hotel experience of my life.

Nice size rooms that were clean. Friendly staff.

Cool

Stayed there for one night, good experience the room was clean, the towels was also clean

Overall everything was good.

Breakfast was good. But hotel carpets were smelly and looks like were not cleaned ever.

Super clean .

Clean rooms, check in was easy enough and without issue. Was not aware that breakfast was not included with the stay and it was separate cost when coming down in the morning. Overall, not bad.

All Was great

The room was clean. The staff was helpful. Parking was good.\n But we did not get a free breakfast last year. We did.

All of the ice machines were inoperative and look to have been for quite some time. The pool was a gross greenish color. Very large potholes in the parking lot. Breakfast was not free like it used to be at ANY other hotel I’ve stayed at. Water pressure was terrible. Pillows were horribly soft.

People are eating in/on the pool, we end up leaving the pool and let them have "private" fun party.

Le parking, l'espace dans La chambre. Ce soint les principaux points que j'ai aimé

well worth it.

Clean room and a nice area. Good night sleep and clean beds which I always check right away.

I am awarding 4 stars rather than 5 due to our check-in experience. While the overall stay was positive, the level of service we received at the front desk was disappointing. Before us, another guest mentioned their Hilton Honors membership, and the front desk associate was exceptionally warm, friendly, and engaging. However, our interaction felt noticeably different. After we provided our reservation details, we were simply handed our room key with little additional information. When we inquired about the breakfast that had been prepaid as part of our reservation, we were initially informed that it was not included. After further verification, it was confirmed that breakfast was indeed part of our booking. We also had to ask several follow-up questions to obtain information regarding breakfast hours, the WI-FI, check-out time, and other details that are typically provided during check-in. We are also Hilton Honors members, although we did not feel it necessary to mention this. In our view, all guests should receive the same level of courtesy, professionalism, and attention regardless of membership status. Despite this issue, the hotel itself was excellent, and we appreciate the cleanliness and quality of the property.

Good

Great location and staff. I use often