Sonesta Simply Suites Philadelphia Mount Laurel

Do not travel there alone, especially women. Thank goodness I was there with my adult sons. I wouldn't have felt safe walking to and from the car nor on the elevator or in hallways. The staff allowed loitering in the parking lot as well as in front of the hotel door. These persons appeared to be on some kind of substance and appeared to be homeless and/or between housing.

Problems with checking in, my daughter had an accident, because they gave us a broken sofa.

The room has a very terrible smell. Hardly fell asleep because of it.

Hard to get on the phone when calling with questions. Front desk staff not helpful in person. Charged me twice for my room. Hotel condition in bad shape. Stairwells smell horrible. I stayed at this hotel a few years back. It has gone all the way down hill. You can find way better.

Rooms are good for what you pay. They are clean enough, but worn.

The Manager went above and beyond to make my stay memorable. No fuss, No stress just a nice clean quiet room. Thank you

stole my money never gave me a refund

The elevator smelled terrible and that's because there was feces on the floor, most likely from a dog since they allowed them because we noticed water bowls by check-in with a dog face on them. The hallway carpets had stains everywhere. The floors in our room were dirty and not swept. We used the bathroom sink to wash our hands once and it wouldn't drain. The pull out couch had stains on the mattress and mold on the underside of the actual bed part. Our bedroom was missing the inside door handle so we couldn't close the door. The smoke detector in the main area and bedroom were missing and had wires just hanging from the ceiling. Being in the fire protection industry for 20+ years, I know this is a severe code violation. There were sprinkler heads, assuming tbe system was functional, but at that point, its a fire and getting out safely would probably be quite difficult. There was a constant beeping, every few minutes, from somewhere outside our room that went on all night long. So, we obviously didn't sleep well at all. The AC in the main living area barely worked and had some sort of contraption to vent air into the bedroom through a wall vent which didn't work at all. So, it was warm and stuffy which also didn't help with sleeping. We will never stay there again unless some money is invested in it to fix it up, make it code compliant, safe, clean and comfortable.

The place didn’t have any hot water

It did not smell like your average hotel from all the kitchens and cooking. It had a not so pleasant lingering smell. And the Teflon pans were all scratched up bring your own if your gonna cook.

Horrible place to stay in. Dirty bed sheets, ,ripped curtains,stained and ripped sofa. Asked for bed sheets and they said they'll send someone up after an hr of waiting I went downstairs and they tell me they don't have no one available. Had to go buy bed sheets to throw on top. Pictures when booking lie. I think there should be a law where hotels must upload recent pictures of their rooms at least 4 times a year so us as customers would know what the actual room looks like.

This is the worst hotel we have ever stayed. The first room we checked into was not cleaned. The bed was not made and a shaver was left on a table. We asked the front desk staff to give us another room. The second room was better. The bed was made. However, the dishes were dirty, the floor was dirty, and some utensils (no forks) are missing. All shampoo, conditioner, and shower bottles are empty in the bathroom. Every furniture is dirty and in bad shape (broken lamp shades and broken desk chair). This is supposed to be a smoke free facility but the room smelled like cigarettes. There was a cigarette bud in a desk chair.

We ended up not staying here because when we checked into our room it was so awful. Dirty and not maintained. We got a room with a kitchen and it had only one knife and no other silverware. The furniture had been destroyed by a cat or some animal. It smelled terrible. It may have been a drug house. Did not feel safe around the clientele see the pictures. When we immediately checked out the front desk said they would cancel our reservation and get us a refund for the 3 nights we reserved and for the 3 nights we had the following week. They did not. We had to pay for the hotel even though we didn’t stay and had to pay for a new hotel. Worst place I have ever been. We have stayed at other Sonestas and they were great.

Was not the cleanest hotel. Amenities were definitely dated and lacking.

I arrived at the hotel 10 minutes early and was not allowed to check in which was very odd.

Room was in bad condition bath did not function could not it function had leave hotel

We made reservations to stay here but the property was so bad we had to book someplace else. We had a room with a kitchen but there weren’t even any dishes. The place smelled terrible and I did not feel safe around the people or area. The furniture was clearly ripped and scratched up from cats and dogs or ? Carpets stained. I would not sleep in the bed.

The place was smelly, moldy, and the quality of living was subpar.

Young lady at desk was very nice and pleasant and helpful.

Smelled horrible in the room like wet dog they had air fresheners so knew there was an issue Walls thin heard everything in next room Towels cheap and thin Staff useless