HYATT house Mt. Laurel

Exceptional

Absolutely beautiful It’s not located near my house. It was a nice fun vacation.

Superb

Location to the event we’re attending. I like the breakfast, but I’m not a fan of the pump coffee dispensers. Coffee runs out pretty quick. It’s getting old and needs some upgrade. Dishwasher wasn’t working. Room smells like cigar.

I cannot think of a worse hotel, more like aa motel. One star is generous. The non smoking room smelled like marijuana, there were bugs climbing up the wall in the room and what appeared to be marijuana buds left by the TV. Add in loitering in the parking lot at 11:30 PM. The lights by the exterior entry door were burned out. The furniture was so bad we wouldn’t even sit on it. For our health and safety we checked out immediately and went to another hotel around the corner. We were advised system would be set so it would be listed as we did not check in which was not the case. We were also told “this happens more than you would think” Hotel wont respond, Expedia wont refund my money. I can’t believe Hyatt lets this place use their name. Back to Marriott we go…..

room what very clean, staff was exceptionally nice - very outdated and needs an update!! Rooms are dark -

The Wi-Fi was out and the breakfast was mediocre but the rooms were clean

for a two‑night stay. At first I was told they can find my booking details. After providing all booking confirmations. only to be told at check‑in that the hotel was overbooked and my reservation will be cancelled. I received no prior notification from your team or from Booking.com. This uleft me stranded with my three children, including a one‑year‑old, late in the evening. Your staff showed no remorse, no accountability, and offered absolutely no assistance in helping me secure alternative accommodation. Instead, I was simply told to find another hotel on my own. This is not the level of service expected from any hotel, let alone a Hyatt‑branded property. Because of this failure, I was forced to urgently book another hotel at significant additional cost and under stressful conditions. I am requesting compensation for the distress caused, the disruption to my family, and the additional expenses I incurred as a direct result of your negligence. I expect a prompt response, a clear explanation of how this happened, and details on how you intend to resolve this matter. I will never use this hotel again after the unacceptable experience I had on September 25. I arrived with a confirmed and fully paid reservation for a two‑night stay. At first I was told they can find my booking details. After providing all booking confirmations. only to be told at check‑in that the hotel was overbooked and my reservation will be cancelled. I received no prior notification from your team or from Booking.com. This uleft me stranded with my three children, including a one‑year‑old, late in the evening. Your staff showed no remorse, no accountability, and offered absolutely no assistance in helping me secure alternative accommodation. Instead, I was simply told to find another hotel on my own. This is not the level of service expected from any hotel, let alone a Hyatt‑branded property. Because of this failure, I was forced to urgently book another hotel at significant additional cost and under stressful conditions. I am requesting compensation for the distress caused, the disruption to my family, and the additional expenses I incurred as a direct result of your negligence. I expect a prompt response, a clear explanation of how this happened, and details on how you intend to resolve this matter.

Decent price Run down

The entire facility needs to be renovated inside and out

My toilet was broken and tub was stocked up drain

The location The staff member appeared indifferent to my concerns and lacked a professional demeanor. Although he accommodated our request to change rooms due to the poor condition and lack of cleanliness in the initial unit, the replacement room was also substandard. A made-up bed does not constitute a clean room. Furthermore, the television remote was non-functional, and the screen brightness was so dim that it was necessary to darken the room completely to view the display.

I liked nothing about this hotel. Would never recommend. Save your time and money. The rooms need some much needed attention. Walls were dirty, doors were dirty, and needed to be replaced. There was hair in both showers. Bedding was old and dirty. Clear signs of leaks and visible water stains on walls and ceiling. This hotel need serious renovations. Completely unacceptable.

Lo recomiendo 100% limpieza buenísimo la tendencia la servicio al cliente el desayuno todo fueron bien amable lo recomiendo

Superb

Exceptional

I liked the property, but the room needs a hairdryer and a trashcan in the bedroom. Also only shampoo and body gel were supplied. That’s fine but normally it is and I didn’t bring it for a one night stay.

The Rooms can be Cleaner and Staff have all of

I had come in HOT because I was frustrated with my previous encounter at another hotel. The front desk receptionist was very helpful and allowed me to check in early thankfully! I honestly should’ve booked here first because it’s always been a good place when I do but I’ll never make that mistake again. Only real mishap was that for some reason the dishwasher started to have water back up into and on the floor but that was minor in comparison to what was going on earlier.

It offered a Continental breakfast that helped with saving time with our travel plans.