Hampton Inn & Suites Mystic

Solid in all areas, would stay again!

Upon arrival receptionist had an attitude rushed us through and stated there would be no cleaning service the next day. View in room was looking at a trailer park. Bathroom was disgusting. Mold on ceiling and walls, wallpaper coming off, tub had something can't explain in it wouldn't use it. Beds totally uncomfortable. For $600 stay away rather have stayed at motel 8. Saying the rating was excellent was far from stated don't waste your money.

Clean room, friendly and helpful staff. Wish they had more handicapped spaces than 2 because there appeared to be adequate room for more.

Best location. Near the main attraction, mystic aquarium and the shops

Convenient place to stay and Mystic was beautiful.

Very nice great location We have no complaints

Everything

Staff wasn't as nice as they should have been.

Great location for us. Room was clean and decorated decently. Bed was awesome, mattress, sheets, pillows fantastic. The climate control in the room worked great. Very quiet there and.no Guests slammed their door coming or going. The television lineup stinks. Most reading this probably have a Netflix account, I do not. Without an account Makes watching television painful.

Breakfast was awesome!

👍

Layout and lighting of the room could have been more convenient

It was clean, the reception desk clerks were very nice. Breakfast was included. I thought the price was a little high.

The breakfast was incredible, staff was helpful, and the room was nice. Good location too.

Great location! There’s a Dunkin next door! Very clean and nice hotel! Kids loved the pool. The room was large and updated. Breakfast was great as well! The bed…. Hard as a rock. My back was killing me. Small pillows. I was using two of them and felt like I had no support.

I loved the place, and it right next to a hunted graveyard. The breakfast was excellent also. My only issue was an old guy at the front desk. Wanted to extended my stay and made my do it the wrong way causing a pending charge on my account for a week. The management team was great to try and help resolve, thank you!

Would have liked more pillows . We stayed in the same room as last year and the toilet wasn't working well again . We think it should be replaced .

Great location. The staff is super helpful.

Room was great! Had the king plus Murphy bed room and it was a great space- could use some direction on how the bed works but loved the pocket doors. We arrived late- probably 10:00 pm and there was a commotion outside of the entrance- a person in an electric car parked in the yellow lines of a handicapped spot to charge his car. A older person yelled at him to move bc he had tried to park there earlier and hotel management told him he had to move. He has COPD and was having a hard time breathing. This took some time to decipher what was happening all the while I was trying to get in the building bc the self check in device recognized me but would not proceed farther to unlock the door and we just wanted to get our luggage in the building and move away from the screaming. After knocking on the door repeatedly and calling the phone number, a manager opened the door and let us in, apologized. Really not the best start of our stay. We stay at Hampton inns all the time- hotel of choice but I am not a fan of the self check in- not good when it is late at night, in an unfamiliar area and there is trouble and you want to get somewhere safe

Our air conditioner didn't work well but the staff quickly looked into it and moved us to another room