Residence Inn by Marriott Mystic Groton

The hotel is well kept and the staff was helpful and friendly.

The room was clean. My family liked the breakfast. Lots of available parking.

The property was resealing the driveway and painting parking lines. Our room smelled strongly of petroleum. We were on the first floor with the common area outside our window. People played loud music late into the night. The room was mainly clean, but the bedspread had dribbled coffee stains on it in multiple places. Breakfast was okay. Had multiple to-go choices.

Property improvements were being done and there was loud machinery in the back parking lot that caused our pets distress and caused them to bark. We got an email saying someone complained about the barking. I called the hotel PRIOR to our trip when I found out about the construction inquiring what was being done and where it was in relation to our room, letting them know I was concerned about potential barking. I was assured it wouldn’t be an issue. Disappointed that they didn’t put us in an area further away from all that noisy activity.

I didnt get to stay because Expedia screwed me really bad.

The hotel was very clean and the staff went above and beyond to be helpful. I have never had such an easy time checking in, getting duplicate keys, and having questions answered. They were terrific. The rooms were spacious, the kitchen was well stocked and the beds were very comfy. Lots of extra towels too. Easy and plentiful parking. Great stay!

The building was being renovated, the AC didn’t work, someone smoke in the hotel and all rooms smelled like cigarette. We only stayed one night and would not stay again

We were in a renovated suite, which was quite large and comfortable from a size perspective. However, there were some shortcomings. The a/c was not hooked up in the main bedroom so we roasted. The kitchen sink only had hot water (dangerous with little kids), no cold. The doors to the bathrooms didn’t shut. These are items I’d expect would have been checked before renting the room. When I mentioned this to the front desk, the man shrugged - he really didn’t care. No apology, no “can I offer you something”, simply apathetic. I asked if there was an ice maker anywhere on the property and was informed there wasn’t. Breakfast was quite good. Location is great for many of the Mystic attractions. Would consider staying here again once the remodeling is complete.

Marriott was initially unwilling to refund our money and offered no fee reduction since we used a third-party reservation (i.e. Expedia). Today, I called corporate headquarters. I was offered 50,000 points, equivalent to approximately one night at a Marriott Hotel and $100.00 toward our next stay. I would strongly urge any person or couple who values an indoor pool at a Marriott Hotel to call that hotel directly, BEFORE making a reservation, to learn whether an advertised pool is open. It might be best to obtain your response in writing.

Did not have hot water for shower or sink. Needed to wait to next day to see if could be fixed or move rooms which is an inconvenience with grandkid. Renovations ongoing is fine but the parking lot and deliveries are in the way of guests. Highly disappointed in the stay.

Over all was great

A good location. Reserved the suite which suited us well. We had a light out in the bathroom that took a while to get fixed. Hotel is under renovations which we were not notified of until a week before so no time to find another place. Breakfast was good, staff was friendly.

The cleanliness and comfort.

Passable

I was charged twice for this stay. Once by booking.com and once by the hotel!!

The suites are perfect for a girls weekend, and located so close to the shoppes. We have a great time here and the staff is always very accommodating! A kitchen with a full fridge, 2 bedrooms/2 bathrooms, plenty of room. Coffee and breakfast is always great too!

Pleasant

We loved the fact that they offer a 2 room 2 bath suite. So hard to find! breakfast was great and one night they even offered dinner. the lobby was always adorned with snacks and a drink for guests as well. the rooms were pretty sound proof so that was a plus. The doors were difficult to open and close. one drawer didn’t close at all on the nightstand. also the air. my moms room barely got any air at all so it was a bit warm. our room got nice and cool but the ac unit made this very loud sound when it clicked on and off. woke me up multiple times. luckily my baby slept through it!

I’ve been using Residents inn for years and recommending them to family and friends. Love the convenience of multi rooms for multi family members. Love the use of having a pool for my grandchildren. I was sooo disappointed by the condition of the room. The carpet in the dining area was shredding with a tear of 1.5” x 10”. Causing a possible fall risk. The sheets were grayish and worn. Outdated is one thing , needing repair is another. So disappointing when looking for the usual dependability I’ve come to expect and enjoy when traveling. The ripped carpet in our room. The grayish worn sheets. The dirt old sofa and the one bedroom would not connect to the internet.

I was charged twice for...