Hilton Garden Inn Nashville West End Avenue

Exceptional

Easy to get to the Ryman Auditorium from this location. Central to a lot of good restaurants and entertainment.

I had a great stay Upon arrival the front desk person was not very nice and did not communicate the parking situation well.

Easy access from the hotel to downtown The alarm going off on our floor and getting quick information about the issue.

Exceptional

Superb

Hilton breakfast was not worth the extra money they charge. Bed was lower than typical and not super comfortable. Front desk lady when we checked out this morning was a delight. I did like that they have a parking garage.

It was convenient the staff were very friendly and helpful! Only thing I didn’t like was that there were not any dressers chest etc. The details said they had drawers or compartments underneath the bed for clothing but there wasn’t any. No closet space either. However this is a Micro hotel so it kinda makes sense. Having storage underneath the bed would have been great! Also the hair dryer definitely needs updating!

Superb

Water. We were told bill would be adjusted but it was not. Would not advise to stay there.

Superb

As for the public areas and rooms, they are clean & not very old. Still, 2 of the most recent stays had a bathtub/shower that could use some new caulk or corners could use some bleach & a scrub brush. Since the beds are reliably comfortable and the accommodations well kept, I will likely return.

I arrived Thursday 8/13 at approximately 2pm. The photos severely misinterpreted the condition of the property and the surrounding areas. I spent no more than an hour in my room cleaning and disinfecting the space to make it more comfortable, but I ultimately decided it was best to choose a property more aligned with my personal preference. I have been a Hilton member for years and have never seen such a poorly maintained property. The room despite being 5 years old was extremely dated, the floors were dirty, the elevator stunk— it was terrible all around. I spoke directly with Bradley, the general manager on site, about my concerns and even tried to upgrade to a different floor and room. He stated “that’s just what the property looks like. If you did your research all Hilton properties are not the same”. While I clearly understand that, there is still a standard for Hilton properties. Nevertheless the interaction was extremely dismissive and unhelpful. So I decided to terminate my reservation effective immediately. Despite only being in the room for an hour, I was charged for the entire night—which is absurd considering the conditions and concerns. Very disappointed with the situation and will be escalating further because this was ridiculous. I would not recommend this property.

Very nice, comfortable, and clean.

Convenience, comfortable beds and very clean rooms, parking garage is an added bonus...restaurant has reallygood food and variety....multiple stays and always on point. Building sets too close to ramp and the loud mufflers of sports cars kicking it in to merge gets very annoying early morning...

Building sets too close to ramp and the loud mufflers of sports cars kicking it in to merge gets very annoying early morning...

Very good

The rooms were very clean and spacious.

Staff were polite. Yet the housekeeping was very poor. Our shower curtain had several holes, shower gel bottle was empty and took couple days and repeated requests to fill it up. No hand soap, no shower cap. very poor house keeping in general. Poor house keeping

Pleasant