Holiday Inn Express Hotel & Suites Spence Lane by IHG

The breakfast was great, room was clean .

Room had a "pet odor" and the air felt very wet. Bedding and surfaces has a damp feel. Kind of gross.

Room was dirty and had a musty smell. Got a different room and was the same way

Great stay, Super Clean and friendly staff

I was very disappointed in this hotel the room was filthy nasty . The bedding had stains on it. When I ask for an iron board the front desk didn’t give me one I will never book this hotel again I’m begging you please don’t book this hotel . Not to mention the sink was stopping up

Check-in staff was really rude. Morning staff was great.

Clean room and location was perfect for this trip.

Check-in was fast and easy, and our room was very clean when we arrived. After a long day at the Ed Sheeran concert in the hot, humid weather, it was wonderful to come back to a freshly cleaned room with the bed made. The mother-and-daughter housekeeping team on our floor was especially kind, respectful, and hardworking. Their attention to detail and friendly attitude made our stay even more enjoyable. Thank you for the great service!

Not the most updated place but fine for 1 night. Breakfast was good and beds were clean and comfy.

Enjoyed my stay at this property.

Thank you. Kurt Stauffer

Staff was courteous . Physical building needs updating and maintenance.Our room didn’t have the toilet rod to hold the toilet paper. We asked for one and was told maintenance would remedy it the next day. Went all weekend with the toilet paper on the counter. Walking down the hall the picture that covers the utilities was hanging open unable to close. Overall this hotel is tired and needs a make over and attention. It is in a convenient location but I doubt I’ll be staying there again.

The hotel and room was really nice and it smelled good too. The rooms are made for extended stays and they have a full kitchen inside the rooms. That was refreshing. And ithe hotel was really clean. They dont have much staff. The GM was up cleaning rooms as the head honchos were coming to see the hotel. She was literally working alone and i think the hotel was completely booked for the time i was there.. i could only imagine having to do all of that work with no help.

They dont have much staff. The GM was up cleaning rooms as the head honchos were coming to see the hotel. She was literally working alone and i think the hotel was completely booked for the time i was there.. i could only imagine having to do all of that work with no help.

Wished there had been a microwave in our room but other than that it was great!

Exceptional

Clean and comfortable.

Close to campus Smelled like a wet basement

It was very nice and clean and comfortable! Our room was easy to get to for my mom and cousin who are older and cannot walk far. Our coffee maker would not make coffee. We followed instructions and tried over and over so we had no coffee while getting ready.

Smelled like a wet basement