Sleep Inn & Suites New Braunfels

The room was clean. Very little outside noise. The breakfast was okay however other hotels offer more. The staff was friendly and helpful. The only real complaint was the bed. The wife and I did not sleep well. Both of us had back aches.

Clean room and clean pool area. Staff was welcoming and helpful. Can never complain about this hotel. Told the staff on checking out see you in 2 months.

For 225$ I expected more. The spa jacuzzi didn't work, the vending machine was out of order. And the room old and outdated it looked dirty. I was to tired to complain, I left soon as I got up and 8 in the morning.

Clean comfortable room. Helpful staff and good breakfast.

Pool and hot tub available.

The room was clean and the staff was nice and helpful. The rooms smelled and the TV would not work correctly. We did let the staff know.

We booked this hotel really hoping to enjoy the wonderful pool prominently featured on the website. To our dismay, the pool was filthy as was the green hotub. I used the net to scoop out leaves and lots of live bugs. Our room was clean but had a very noticeable sway in the mattress and the hallways and room had a musty smell. Breakfast was typical for a hotel.

It was a great clean place with helpful staff.

Great! All around! Would stay again! Most definitely! Great service!

Sauna was dirty and breakfast offered not so good. But comfy beds and clean . Nice towels !!!

Stayed for a quick two night trip to float the river. Our room was very clean. Bed and pillows were comfortable. We didn't use the pool but it was right outside our window. Looked very clean and lit up nicely in the evening. Shower pressure was good. Front desk was friendly and fast checking us in at 1am. Would stay again.

The bed was comfortable. The juice tasted bad at the breakfast. The cereal tasted bland. The coffee did not taste good. Pool needed attention. Hot tub was green. Toilet in the room didn't work. Rather than fix, they moved me to another room. I had to repack my suitcase. Was not told what the wifi password was.

Very nice hotel. Staff was excellent and went above and beyond, offering extra waters and making sure we were taken care of. Great value. Recommended highly.

This was absolutely the worst experience I have ever had in my whole 39 years of my life. Myself (39 f) my daughter (19) and my son (13) traveled to this location for my daughter’s college orientation. The evening employee kicked us out of the hotel because we use the bath towel towels as pool towels. Before going up to our room after getting out of the pool, we stopped by the hotel desk to ask for a few more towels. The guy flipped out on us. He was irate. He went into a psychotic rage and told us we have 15 minutes to get the “F” out. He shouted obscenities, curse words and numerous racial slurs, referencing white people and using the N-word repeatedly, he called my 19 year-old daughter the “B” word multiple times while screaming at the top of his lungs. He screamed at my son and would not let him exit the building. He is only 13. This man is full of aggression and anger and he should ABSOLUTELY BE HELD ACCOUNTABLE. I called the police. They came and escorted us to our room so we could safely get our belongings and leave. I did file a police report and I will be contacting corporate along with a few others. This is also all on video record recording. Not only that, but I did notice him staring at us from a window in a room above the pool, something else that we noticed is when we left for the day we intentionally left the room light on, so we would not have to come back to a dark room. When we arrived back, our room light was off.

Very clean, worth the stay. N/A

Good

The pool was so relaxing. Clean room and great staff will be back again

The young man that checked me in was very nice. He even gave me a coke when the vending machine didn't work. There were a lot of bugs in the pool and the bed was horrible. Obviously an old mattress that was worn out years ago.

Superb

Very good