Best Western Inn & Suites
About Best Western Inn & Suites
This hotel in New Braunfels, Texas features free Wi-Fi and a continental breakfast buffet. It is 3 miles from Schlitterbahn Waterpark. Each guest room at Best Western Inn and Suites New Braunfels is furnished with a cable TV and a work desk. A microwave, refrigerator, and coffee machine are also provided. The on-site business center provides computers with internet access. A guest laundromat with coin-operated washers and dryers is also included at New Braunfels Best Western Inn. Tubing and rafting can be enjoyed at the Comal River, just a 10-minute drive from the hotel. San Antonio, Texas is 35 miles away.
Amenities
- 24-hour front desk
- Meeting space
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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The room was very nice and clean, the only thing that was not good was the breakfast! I read reviews saying the breakfast was top notch, I was so excited to go eat until I saw the spread nope everything was cold also. But besides that the pool and hot tub were nice as well.
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Location is close to everything . Breakfast was also pretty good . Didn’t meet my normal experiences with Best Western . The room wasn’t inside , it was the outside , bottom floor . People hanging out in the parking lot until 4 am , doors hard to close , heard slamming all night. Bed , very hard. Towels were stained.
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Good quiet hotel as described
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Overall it wasn't a bad stay and about what you would expect for the rate. Room was clean enough, no roaches, decent breakfast and the AC worked good. Water pressure was laughable in the shower. It is a motel so you'll deal with that parking lot noise but TV and AC can drowned that out. Mary was the front desk rep that checked us in and she was amazing! So nice and welcoming and just very pleasant to interact with! Overall I knew the gamble I was taking with the rate and I'd say I won that roll of the dice with this place.
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The breakfast and pool Everything was awesome
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No elevator No elevator
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Nothing. I was not aware that this was a hotel motel combo. The room was dirty. Bed looked slept in the sheets were wrinkled, there were dirty towels all over the bathroom, and molded chicken bone under the bed. We left as soon as we went into the room and requested a refund. We haven’t heard anything back from the establishment about our refund.
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Staff are very helpful and accommodating!
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The staff was very nice the room was clean and very comfortable. And breakfast was great
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The location was nice close to where we needed to be. The breakfast was exceptional. Very fresh coffee was excellent. The lady that was serving. It was very friendly and really did a great job. Our door on our room was broken and hard to shut. Advertise having a hot tub, but it was broken and that was a reason that we booked it. The value of the room. I have stayed in under $100 a night motels this year that was a lot nicer for value this room was probably worth at the best $90 and it was way over that.
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Nothing is likeable Very old and dirty , no WiFi, filthy! This is below motel 6
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great service and personal was awesome
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The parking was well lit. The hotel itself is very clean and welcoming and the staff were very nice. My daughter and I loved the Texas shaped waffles. However, I hoped the bed would be more comfortable but that was not biggest problem. The biggest problem for us was the fact that the AC did not get down to a temperature where would could sleep comfortably. It was hot in our room and made it impossible to get any good rest. I considered going to the front desk around 2-3 am to ask if there was a fan or anything we could do. We had set the AC on cool and on high but it was hot all night.
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The first room was very spacious but I preferred something closer to where my car was parked and the receptionist was very accommodating to move me to a better room :) Everything was to my liking, thank you!
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Nothing! The room was filthy and disgusting. The pull out sofa bed sheet had mold and blood on it. The blood had leaked through the sheets and was penetrated onto the mattress it was disgusting!!
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At first, I was given a smokers room. It smelled terrible and there was hair in the restroom, but when I went to talk to the hotel clerk, she was very helpful and she moved me to another room, but the room didn’t stink, but it still was not in good conditions, but I may do because I was tired traveling from out of town not recommend would not stay again
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Room was nice enough. We had adjoining rooms with our kids and, our main door in our room we had to close it multiple times for it to finally latch. The kids room door closed fine. Breakfast was decent but the eggs were a bit watery. The pool was nice but too cold to swim in, but the hot tub was the main reason for picking this specific hotel and it was very nice. Otherwise, staff was friendly and helpful and we had a great time.
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the hotel was clean, and the staff friendly, but the bed was terribly uncomfortable. That made for a really long night of restless sleep.