Best Western Plus New Cumberland Inn & Suites

The next morning, we talked to a different staff, explained our confusion about the additional charge, she refunded the money in the end, and apologized for the inconvenience. The check-in experience was bad.

Comfortable beds and a clean stay. Bathrooms were clean.

The staff was pleasant; however, we would never stay here again.

Not very clean, the sofa bed wabroken and needs a new mattress on it. The breakfast had the same items everyday, need a little more variety.

I was very satisfied with my stay we got a jetted tub suite. It was spacious and relaxing. I have little to no complaints. The only thing that was a little annoying was the bathroom fan was very very loud. Overall it was a great stay!

Nice clean room. Had a handicapped shower that was a little inconvenient. End entry door wouldn’t work with the keycard. Desk lady said they’d have to re-program it.

It was nice enough for a night's stay to break up a long drive, just off 83. The lobby area looked in need of repair, but my room was very nice. I appreciated having a small table to place beside the armchair. I also liked the artwork on the walls. While the staff I spoke to were pleasant and helpful, the place does seem to be understaffed.

Staff was very friendly and helpful. The hot tub was out of service, the hair dryer in the room didnt work and some of lights in the didnt work.

Dust on decorations in the breakfast room.

Hôtel propre, bon rapport qualité prix. Le déjeuner n’est pas le meilleur.

Refrigerator was leaking but otherwise awesome but miss the hot tub

Very good hotel will stay here again. Its about 30 minutes away from Hershey Park. Walking distance from McDonald's and even pizza hit.

Mi experiencia fue muy decepcionante. Las habitaciones estaban extremadamente sucias, los pasillos descuidados y la piscina estaba en pésimas condiciones; el agua se sentía babosa y claramente no estaba limpia. Además, dejé una bolsa de basura fuera de la habitación para que el personal la recogiera, pero nunca pasó. Tuve que ir personalmente a pedir que se la llevaran y solicitar bolsas de basura nuevas para mi cuarto, y para colmo, la persona que me atendió se mostró molesta por hacerlo. Definitivamente no volvería a hospedarme aquí y, bajo ninguna circunstancia, lo recomendaría.

Hotel was nice. Will stay again..room was quiet.

The property is well maintained. The room was very clean and comfortable.

The keys codding to open the door kept on messing up

Food was refilled as quickly as possible. There was a tour bus there the one day and they ate! Commended management for doing their best. Food was tasty and provided a nice breakfast for the start of one's day. Only small complaint was there was numerous areas that had spills due to customers not being attentive to their spill accidents. Not hotel's doing.

For a place with pets permitted, the rooms were extremely clean and well kept.

room was fine we were out of body wash and shampoo, but they filled it as soon as we notified them. Pool was nice but they need to check in every now and then. lots of food, alcohol (glass) and trash from people. Breakfast was good also, but so many people were there and the one employee had a hard time keeping up with the demand. Yogurt was warm. Would stay again here.

Staff is very friendly and accommodating. Room is clean.