Best Western Plus New Cumberland Inn & Suites

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Good

Room had comfy beds, clean towels and sheets, wifi worked well, able to use my Roku on tv. Room was over 80° when we first got there, lobby was hot, floors were not very clean, especially the bathroom, shower filled up with water indicating a clog.

Superb

The first room that we were given, the bathroom door would not close. The front desk moved us to another room, but the television did not work. The TV was not fixed until our second (last) night. Room was otherwise OK.

The breakfast was good. Loved that you could get coffee anytime. Room had comfortable furniture and loved the sensor light upon entering. The pool was alittle cold but nice. Perfect location for everything we needed to do. The housekeeper, he was laying in beds in rooms and then just stand and stared at us multiple times as we walked the hallways, it was a bit uneasy. The room next to us cooked in their room and the smell lingered for quite a while after they were done cooking.

The room is spacious and mine was very quiet. The AC kept cutting off, I woke up hot 3 times and had to turn the AC on again. I only stayed one night.

Very unclean hotel. The hotel gym was poorly maintained and dirty. The room, especially the bathroom was in poor condition. Will never stay here again.

My stay was peaceful, breakfast buffet was good. Room clean staff pretty nice. Pool was clean. Don't have any complaints

Staff was friendly. Room was clean. The door jam was broken so we had to fix it everytime we had to close the door. The conditioner and body wash in the shower was empty. The pool area was hot and loud. We were there for 3 nights and wanted to add one more night. Needed to do laundry but they didn’t have quarters for us to change our dollars. They wanted to charge us $50 more than we originally paid for so we went elsewhere.

The property is clean, well kept and the staff were very nice. The mattress was a little uncomfortable for me, but my children were comfortable sleeping in the mattress.

Property was clean and well maintained. Close to Hershey Park

This was the most disgusting hotel that I have ever stayed in. The pictures look like it’s so clean and well-maintained. When you show up the second you walk and you realize you have been completely fooled. The front lobby is extremely dirty. You can see the cracks in the grime all over. The stains on all of the chairs in the lobby are huge. I’m talking like 2 foot big wide stains… the ottoman in the lobby is completely ripped down the middle and they have clear tape covering it and taping it back together.. the room was extremely clean. There was hair all over the toilet. The tile floor in the bathroom is completely cracked and moving beneath your feet when walking.. I found a hair in my eggs at the hotel.. every single one of the doors in the entire hotel has rip marks from all of the doors locks being changed. It looks extremely ghetto and it was never painted and looks like a mess. In the lobby, there are gambling machines in the lobby as well which is absolutely disgusting for a family hotel

Very good hot breakfast eggs sausage waffles cereal muffins juice hot coffee Everything clean and friendly staff

Loved it indoor pool hot breakfast friendly staff

Exceptional

The next morning, we talked to a different staff, explained our confusion about the additional charge, she refunded the money in the end, and apologized for the inconvenience. The check-in experience was bad.

Exceptional

Comfortable beds and a clean stay. Bathrooms were clean.

The staff was pleasant; however, we would never stay here again.