Holiday Inn Express & Suites New Cumberland by IHG

The staff were exceptionally helpful. Excellent customer service!!

Passable

- The property has been gradually improved\. For example, although the hallway carpeting was very dirty, new carpeting had been installed on the staircase\. - The parking lot was well lit with plenty of convenient parking, and the landscaping was attractive and well maintained\. - The bed had clean, new white sheets and a comforter\. The towels thick and absorbent cotton. The bathroom had been improved and was clean. - Dogs are welcome for an additional $50 fee\. - Breakfast offered a good variety of both hot and cold items\. **Cons:** - The bed was quite uncomfortable—very firm, and the springs could be felt through the mattress\. - The television cable service was out for our entire stay\. We were told it was a cable issue that was being worked on, but no compensation was offered for the inconvenience\. - Overall, while there were some positive improvements, the hotel did not provide good value for the price paid\. - I would probably choose a different hotel next time\.

The privacy and quietness Wasnt clean! The bathroom, the beds, the back board to the bed had green slime i called and couldnt get my room switched but they came and just wiped it down. Nothing seems to ever be dusted the firdhe and the microwave were also recleaned as it was left with prior item from prior guest. The workers were kind but ive been with multiple Holiday Inn and cleanliness is never usually a problem. I have more photos of the wall damage that was covered with paper plastic. The shower heads were very very gross they had never been even wiped or sprayed

We enjoyed our stay at the Holiday Inn Express.The hotel was clean, parking was easy, and the staff was very polite. We would definitely stay there again.

Passable

Good location and decent breakfast

Close to where I needed to be.

The breakfast was so good

Good

Superb

Excellent place to stay while my son’s electric went out and he had no AC with very hot temperatures.

Superb

I like it very much I will recommend it for any vacation

Clean, well-staffed and convenient.

Very good

Good for the price, clean with a pleasant staff.

Overall good

Very nice location. Ample parking. Nice for families.

Location, pool, poor value for $300/night Dirty floors, 4th floor smelled like wet dog/dirty socks, breakfast food taste was average at best